The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Queen Elizabeth Hospital, Gayton Road, Kings Lynn, Norfolk, PE30 4ETPatient ratings and reviews
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Reviews
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Review titled Great hospital
Rated 5 stars out of 5
by S Bishop - Posted on 25 May 2023
From booking in A&E the service from all nurses and doctors was fantastic the waiting time was minimal could not have had better care
Visited May 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled A&E Staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
I cannot give enough praise for the staff in the A&E department, day and night. The level of compassion, empathy and care that they gave to my family member who was passing was amazing. Nothing was too much and they went above and beyond to ensure he was comfortable and dignified even in death. If only all healthcare workers could work to the same quality of care. They should all be proud of themselves. Thank you!
Visited May 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled A&E Department
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
From entering the A & E department to further help in the accident eye department I had nothing but excellent service at all time from every member of staff I had dealings with. I was given a follow up appointment and the care continued to be excellent. Thank you to everyone I saw.
Visited May 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled NHS doctor at their finest
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
A&e doctor was outstanding. To avoid delays he carried out all aspects of care himself from pushing the trolley to and from a scan to removing a drip and cleaning up. Didn’t get his name but he’s a credit to the nhs and was looking after the patient in M 6in the afternoon of 29/5.
Visited May 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Staff not wearing appropriate ppe! Appalling
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
Shocked to walk in and see most of staff not wearing appropriate ppe! There is a station with masks and hand gel dispenser right at the entrance… nobody using them?! How do you expect visitors to comply if the medical staff themselves don’t?! Audiology dept= none of them wearing at least a face mask! Got there for an early morning appt, still managed to be seen 15 min late although clearly 1st appt of the day… I suppose the staff need a cup of tea and enjoy morning gossip before they attend to their patients…by the way nobody wants to hear about hospital gossip whilst waiting. Staff should know better… Not impressed at all!
Visited April 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Prompt service and efficient staff 5*
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
I have never had such a smooth and prompt service at any hospital. It took me longer to walk to the x-ray department than I actually spent in there. Super, friendly, efficient staff were outstanding. Thank you.
Visited April 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Tilney Ward a great ward
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I was recently taken into Tilney ward after collapsing. I spent almost 3 weeks on the ward before being transferred to Papworth. I found that all the staff were extremely caring. I was looked after well. They are a great team and all work well together.
Visited April 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Terence (Terry) Hooper - Posted on 08 March 2023
I attended the Arthur Levin Day Centre yesterday for a temporal biopsy and I would like to thank all members of the clinical and nursing teams who helped me. I was given first class treatment in a totally helpful, pleasant and considerate atmosphere. Thanks again to all concerned. Terence (Terry) Hooper
Visited March 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Poor wait times for scheduled appointments
Rated 2 stars out of 5
by Anonymous - Posted on 25 March 2024
Over a two hour wait for a scheduled appointment, no update on how long to be seen. Patients arriving after being seen before. Lot is nurses stood around and not really doing much. It’s a shame to say but this use to be a great hospital, worried that this won’t get better
Visited March 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear patient, thank you for your feedback. I am sorry that you had this experience. If you wanted to share in more detail what department this was with so we can share as appropriate, please do get in touch. You can raise a formal concern or complain through our PALS team if you wanted to. Contact them via Phone: 01553 613351 or 01553 613343, if no one is available to take your call, please leave a message and a member of the team will respond the next working day. Or via e-mail: pals@qehkl.nhs.uk. We are sorry that you had this experience. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Thank you
Rated 5 stars out of 5
by J Crisp - Posted on 27 March 2023
Our Mum was taken to A & E yesterday. From the 999 call to discharge, she was treated with courtesy, care, compassion, respected and listened to, all with light humour and professional care. We thank you, all those connected with her care are doing a great job. the same goes with all the care received over time, especially the last 12 months. Thank you!
Visited March 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.