The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Queen Elizabeth Hospital, Gayton Road, Kings Lynn, Norfolk, PE30 4ETPatient ratings and reviews
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Reviews
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Review titled Poor pharmacy performance
Rated 4 stars out of 5
by Jingles - Posted on 02 September 2022
Waited 5 hours for tablets to take home. Needs a better service as this is not acceptable. Admissions and discharges are slowed by this.
Visited September 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 14 July 2023
Firstly I apologise for the delay in responding to your feedback. Thank you for taking the time to tell us about your experience of our Pharmacy service, I am very sorry that it did not meet your expectations. There are many elements to safely supporting our patients to be discharged home following a hospital stay including transport, packages of care, final test results and of course medication. As you have experienced these all take time and can cause delays. Every effort is made by all concerned to reduce delays to give patients a smooth journey home following an inpatient stay in hospital. This website allows you to feed back anonymously but if you would like your concerns looked into please contact our Patient Advice and Liaison Service (PALS) for more information 01553 613351 or 01553 613343 or via email pals@qehkl.nhs.uk Kind regards Emma Harrison Patient Experience and Public Involvement Lead tel: 01553 613613 x2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Rheumatology
Rated 2 stars out of 5
by Anonymous - Posted on 17 December 2022
Overall this hospital manages incredibly well with limited resources and a deteriorating building. The majority of staff are compassionate, willing to listen to their patients, helpful and also able to explain test results and treatments. However, my experience with the locum rheumatologist was not good. For a clinician to smile and be upbeat whilst telling a patient they will never get better and things will only get worse seems cruel. Whilst a professional may find the conditions they work with interesting, for the patient it is by no means exciting or funny. The attitude of comply with a treatment, without question or deviation, or go away is also incredibly difficult for patients, particularly when they have reacted badly to the medication and when other hospitals would consider alternatives under such circumstances.
Visited September 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 27 April 2023
Thank you for taking the time to tell us about your recent experience with our Rheumatology team. I am very sorry about the delay in time to respond to your comment and equally sorry that your experience was not as you would have expected. I am forwarding your feedback to one of our Consultant Rheumatologists so that she can see how patients are experiencing the care they have received. As feedback on this website is anonymous I am unable to look into your concerns further but would recommend that you contact our PALS (Patient Advice and Liaison Service) team who will be able to obtain some more information from you and hopefully find out how we can improve the experience for yourself and other patients in future. PALS can be reached by phone : 01553 613351 or email palsmailbox@qehkl.nhs.uk Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 Email: emma.harrison@qehkl.nhs.uk
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Review titled Really good care
Rated 5 stars out of 5
by Fiona. - Posted on 04 August 2022
I was admitted to Stanhoe ward for a couple of days where I had really good care. All the staff on Stanhoe were caring and kind as were the visiting doctors from the Oncology team. They kept me informed about my test results and treatment and answered my questions patiently even when I queried my tablets at one point (it turned out these were the correct tablets and total dose - the tablets were just a different colour and strength from my usual prescription at home so I had been given more to make up to the correct dose). Particular mention to the ward Consultant who, when he introduced himself and I said I couldn't hear properly, made sure I could see his name badge and then came closer and spoke slower so I could hear everything he was telling me. My area was cleaned twice a day by a cheerful cleaner who chatted with me for a few minutes each time - this was a very welcome distraction for me especially as I couldn't have visitors in person. A member of staff called a Family Liaison Officer also called by to ensure that I had a working mobile phone so I could keep in touch with my family and friends. He said that if I hadn't had a working mobile phone, he and his colleagues in the Family Liaison team would have been able to help me keep in contact with family via the team's phones. What a brilliant service for those who need it. Overall a five star service from the Stanhoe ward team and the visiting doctors. Thank you.
Visited August 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 08 August 2022
Thank you for taking the time to tell us about your experience as a patient on Stanhoe Ward. I will be sharing your feedback with the large number of people involved in your care and providing those additional touches which meant so much to you but are also essential to enable you to feel so positively about your time in hospital. These teams include the whole Stanhoe team, visiting doctors from oncology, the consultant who took the time to ensure you could fully hear him, the cleaner and members of the Family Liaison Team. At the hospital we very much talk about the team and that everyone has a very important role to play whatever their job title and your feedback goes to prove that. I am particularly pleased to hear that everyone did everything they could to reassure you for example so that you could hear, be confident that your medication was correct and that you had access to contacting your family. I hope that you are now recovering well at home. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 Email: emma.harrison@qehkl.nhs.uk
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Review titled Brilliant team
Rated 5 stars out of 5
by John R Churchill - Posted on 16 August 2022
The Colorectal and Stoma team here are very good. Excellent coordination within the team, and comprehensive, easily understood communication with patients. And quick !!
Visited August 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 27 April 2023
Thank you for taking the time to tell us about your experience with our colorectal and stoma team. I am so pleased that all elements of your care fitted together so well for you especially communication which can often cause problems. I am just sorry that my response was not as ‘quick’. I will be sharing this feedback with the team as I am sure that they will be very pleased that everything went so well for you. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Great Experience
Rated 5 stars out of 5
by Colin Blundell - Posted on 11 August 2022
Woke with burning sensation in 'water works'. Wife drove me to the hospital A&E at 5am. Admitted calmly & efficiently. A few waits while urine sample & blood analysed. Excellent interview with 'auxiliary male nurse' who'd been on all night. Saw doctor soon after. Thorough & thoughtful.
Visited August 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 27 April 2023
Thank you for taking the time to tell us about your 'great' experience at our A&E department, it is not always the case for all patients. I know that our team in A&E will be very pleased to hear about what went well so that we can try to replicate those elements for other patients. I hope you have recovered well from your time in hospital and apologies for the delay in my responding to your posting. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled I felt cared for by kind staff
Rated 5 stars out of 5
by Fiona - Posted on 04 August 2022
I attended A&E where I was seen immediately after checking in at the reception (the staff were expecting me). I was assessed: given blood tests, an ECG and an x-ray. My treatment was started promptly. Throughout my stay in A&E, all the staff were kind and caring, kept me informed about what was happening and made sure I was comfortable. This included being given a sandwich and drinks when I asked for them, being offered further food and drink by another nurse a couple of hours later and being asked about my pain level. A five star experience. Thank you.
Visited July 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 21 October 2022
Thank you Fiona, for telling us about your time in our A&E department, I apologise for the delay in responding to your feedback but want to reassure you that this will be shared with the team working in this area. Knowing that the team not only carried out their roles but did this in such a way as to achieve a 5 star experience for you is something we definitely strive towards. It is sometimes the small things you are not necessarily expecting that can make your time with us better - for example being expected by the team, starting your treatment promptly, making sure you are comfortable and regularly offering you food and drink. I know that the team will be really pleased to read this. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk