The Royal Wolverhampton NHS Trust
New Cross Hospital, Wolverhampton Road, Heath Town, Wolverhampton, WV10 0QPPatient ratings and reviews
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Reviews
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Review titled long waiting times
Rated 1 star out of 5
by Richard - Posted on 08 July 2024
I went for a scan which showed i have a large hernia. I got a letter in early May asking me to go online and make an appointment. All you then get is "we will contact you by 2nd July" which they didn't. I called them today to be told i am on a waiting list just to see a consultant,not for any treatments or surgeries just to see someone about it. The waiting time has magically gone up from 23 weeks in May to now 45 weeks at the start of July. So i am guessing at a total wait for my hernia to actually be done of about 2-3 years. I find this most unacceptable as the NHS Constitution states "The NHS Constitution sets a standard that 92% of people waiting for elective (non-urgent) treatment should wait no longer than 18 weeks from referral to their first treatment". Alternatively it also states "Under the NHS Constitution, if your GP refers you for a condition that's not urgent, you have the right to start treatment led by a consultant within 18 weeks from when you're referred, unless you want to wait longer or waiting longer is clinically right for you". So i cannot recommend this trust and if possible would give them zero stars.
Visited July 2024
The Royal Wolverhampton NHS Trust has not yet replied.
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Review titled Amazing staff on PAU
Rated 5 stars out of 5
by Lisa - Posted on 21 May 2024
My 18 month old daughter was referred to PAU. All the staff from every nurse, doctor and the catering staff was amazing. They was so busy that at some points we couldn't even find a seat let alone a bed but we was still check on constantly and the care was still the best I've ever seen. Every concern I had was addressed, even ones that was not related to the current reason we was there. My daughter had to have a cannula put in and has become very distressed at every needle she's ever had but this was put in without her even realising. Thank you too all on PAU you are a credit to your profession and to your trust.
Visited May 2024
The Royal Wolverhampton NHS Trust has not yet replied.
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Review titled Inaccurate information led to healthcare delays
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2024
Asked my GP to refer me to this Trust as an out of area patient after seeing they had a good reputation for neurology on their website and offering appointments at Wolverhampton. When I received my appointment details, it was at a medical centre the other side of Telford, which is about another 30 miles away from Wolverhampton. I wasn't able to travel to Telford and had expectations that my appointment would be at Wolverhampton, as stated on their website. Apparently, there is a new hub for neurology at Telford. Misleading and inaccurate information led to me cancelling my referral.
Visited August 2023
Review titled The Royal Wolverhampton NHS Trust
Replied on 10 January 2024
Thank you very much for taking the time to post comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled Appalling waiting times
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2023
I'm writing this as I wait for my 72 year old mother after being in a&e for 9 hours. Having still not seen a Dr for suspected blood clot in her leg! I'm having to advocate for my mom to get pain relief and have received more attentive care over the phone from Same day emergency care than we have done face to face on a&e. Not to mention they will not let me sit with my mom is a waiting room which is not at all full. Having recently lost a relative due to a blood clot in this hospital a few weeks ago. I pray nobody experiences such treatment. I'm absolutely disgusting.
Visited May 2023
Review titled The Royal Wolverhampton NHS Trust
Replied on 10 May 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled Inadequate appointment system
by Vincent518 - Posted on 03 April 2023
By chance I found out that my blood pressure was 170 over 84, this came about because my wife attended the New Cross Hospital drop-in centre only after phoning 111. After a three hour wait she had her blood pressure tested, unrelated to the reason she was there, and it was high, the doctor was most concerned and scared the hell out of her informing her she is in imminent danger of a stroke or heart attack. By magic she got an appointment to see a GP the next day, miracle. Previous to that my wife had an appointment that would have meant a five-week wait. We also purchased our own blood pressure testing machine and as an act of solidarity I test myself. Guess what, mine was even higher !!!! I called my surgery, Alfred Squire Road, and there were no appointments left and given recent experience I knew if I called the surgery the appointment would be weeks away. Bearing in mind my blood pressure was higher than my wife's and her readings were considered dangerously high then you can imagine the idea of waiting several weeks would be somewhat alarming. So I call the surgery and I simply would not wait and would take the responsibility for my situation, reflecting on my wife's experience. Miracle, got an appointment for next day, I did not see a doctor but a nurse practitioner, they checked my BP 4 times and said that I should log my BP twice a day for 14 days and I would need a blood test, I would receive a link via text to book an appointment. I have not received a link, also I haven't a clue what the name of the nurse is so who do I give my test results to?? I was not given a follow-up appointment to discuss any medication or any treatment plan. This means I will either have to queue up at 8 o'clock in the morning or call and be in a very long queue - the other option is to book an appointment in 6 weeks plus in the future. So I have dangerously high blood pressure, and have had no treatment or prospect of getting any. I will have to call my surgery for the fourth time to see a resolution and I understand that stress is bad for people with hypertension
Visited March 2023
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Review titled The Royal Wolverhampton NHS Trust
Replied on 05 April 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled Fantastic Level of Care
Rated 5 stars out of 5
by Alexander White - Posted on 07 March 2023
On Saturday 4th March I woke with bad pain in the middle of my chest which got worse during the next half an hour. I contacted 111 and the clinician on the other end of the line was extremely thorough and kind; requested an emergency ambulance which arrived in under twenty minutes with three amazing paramedics on board. They calmed me down and got me stable ahead of taking me to the hospital. I received the very best level of care and support from every member of the nhs staff who attended me, fourteen of them in total, I was supported and kept informed throughout my time in their care receiving six ecgs, four sets of bloods and six blood pressure checks plus a chest X-ray. They suspected a heart attack but once the tests were back it turned out to be a muscular problem which mimicked the symptoms of an attack. I cannot thank them enough for their incredible service, massive thanks to the doctor, nurses, porters paramedics, lab technicians and 111 for everything you did for me.Totally incredible thank you.
Visited March 2023
Review titled The Royal Wolverhampton NHS Trust
Replied on 15 March 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled Amazing treatment
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
In January my husband had a heart attack, he was taken straight to New Cross for emergency treatment by the ambulance and given life saving treatment, the team from ambulance to doctors and nurses saved my husband life, amazing dedicated team of people, we will forever be thankful
Visited January 2023
Review titled The Royal Wolverhampton NHS Trust
Replied on 19 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled Very poor
Rated 1 star out of 5
by Anne-marie Shore - Posted on 30 November 2022
Adults sitting on the floor, very ill children sleeping on blankets on the floor, no one went round asking how you felt or if help was needed, each section starts your wait time at the time you enter it, this was not explained. Mine in the emergency section was 13 hours. Surely if you are admitted with acute pain you should not be left without pain relief?? It was like a war zone, I found it hard to believe this was 21st century medical care. I was actually lucky, I could afford to buy drinks and food if needed, a family with young children behind us could not, we bought them some. If you go to a&e wait time, if you are then sent to assessment section, you have a wait time, when seen, sent to emergency section they have a wait time as well, if the average wait is between 4-8 hours, do the maths, wait times in each section is actually way longer, however although each section for emergency care for statiscal purposes is counted separately, you are still the same person with the same condition doing one visit for emergency care. The ceo needs to go spend time there and see what is actually happening.
Visited November 2022
Review titled The Royal Wolverhampton NHS Trust
Replied on 01 December 2022
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled Poor practice
Rated 3 stars out of 5
by Gail - Posted on 12 November 2022
A note outside A 9 door saying no relatives or visitors allowed in this ward. Sorry for the inconvenience is so uncaring and dismissive of the emotions that traumatised patients and relatives are going through . This isn’t inconvenient it’s in humane . What is the science or rationale . Has there been a sudden increase in Covid cases or is it something else . When will the National Health Service realise that visitors can help especially when nurses are so stretched . Hearing my brother over the phone in extreme distress with knowone present was absolutely heartbreaking. We are not in lockdown now . Yes of course restrict numbers but don’t completely ban human contact .We can wear masks , gowns & wash hands . This is about compassion and human rights . It’s not ok !!!
Visited November 2022
Review titled The Royal Wolverhampton NHS Trust
Replied on 15 November 2022
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled Unbelievable
Rated 1 star out of 5
by Luke - Posted on 07 September 2022
Had an appointment which I needed to cancel as it states that failing to attend without cancelling will result in withdrawal of service. Have so far spent around 4 hours a day for 3 days attempting to call. As yet I have not managed to get through to anybody at all in cardiac investigations, the closest I got was spending 3 hours in position number 1 in the queue. I can only assume the person before me was very unwell to need to speak to the teal for 3 solid hours. So now I have no option but to miss my appointment as I am physically unable to cancel it.
Visited September 2022
Review titled The Royal Wolverhampton NHS Trust
Replied on 08 September 2022
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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