The Royal Wolverhampton NHS Trust
New Cross Hospital, Wolverhampton Road, Heath Town, Wolverhampton, WV10 0QPPatient ratings and reviews
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Reviews
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Review titled Grateful
Rated 5 stars out of 5
by Gill Phillips - Posted on 31 December 2022
I was admitted for a cardiac ablation under local anaesthetic as a day patient. From the moment I arrived until the moment I was discharged I had first class treatment. I was constantly observed and monitored. I could not fault the treatment and care I received. Thank you
Visited July 2022
Review titled The Royal Wolverhampton NHS Trust
Replied on 06 January 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Poor hospital
Rated 1 star out of 5
by Emma Dunne - Posted on 26 July 2022
Was advised to attend as had been poorly for 3 days. Sat in A&E for 2 hours to be seen by a nurse who took my temp and my blood pressure of which was extremely high for me. To be told to sit back in the waiting room to be seen by a doctor. Another 2 hours later my name was called out to be walked to another waiting room upstairs to wait again a further 3 hours. 7 hours in total I waited with a fever feeling very poorly and not once did anyone re check my temp within the 5 hours after I first initially seen someone. It was 9pm and just wanted my antibiotics and go home, I was then informed I'd have to come back the following day as the pharmacy shut at 6pm and the medication can only be collected from them. As I left there were people all along the corridor on the floor, including children waiting to get into the waiting room. Then after all that a lovely £7 parking fee to pay plus extra for the return visit the next day to collect prescription which took over an hour! I have never ever been in a hospital like this before and if you have an alternative hospital to attend, go there not here. I will never return to this hospital ever again!
Visited July 2022
Review titled The Royal Wolverhampton NHS Trust
Replied on 27 July 2022
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion