Torbay and South Devon NHS Foundation Trust
Hengrave House, Torbay Hospital, Newton Road, Torquay, Devon, TQ2 7AAPatient ratings and reviews
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Reviews
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Review titled Great treatment.
Rated 5 stars out of 5
by Mrs Jacqueline Flood - Posted on 14 June 2024
Totally thrilled to say that I felt like I was the most important person ever.I had to have a colonoscopy and was very scared, the welcom I got was unbelievable. I was put totally at ease and felt very safe. They were all working but not to busy to forget me. The nurse stayed with me all the way through. She held my hand. The photographer as he called himself was equally as thoughtful. Not once was I embarrassed. Not a great thing to have done ,but to have it done by people who care is not so bad.After I was taken to recovery where I greeted as if I was a long lost friend. All in all not at all a bad experience. Two days later I recieved a phone to to check if I was alright.They were all really good at their jobs, but also very thoughtful. Thankyou.
Visited June 2024
Review titled Torbay and South Devon NHS Foundation Trust
Replied on 17 June 2024
Dear Mrs Jacqueline Flood, Thank you for taking the time to submit your review. It was lovely to read that the staff in the Endoscopy Unit were attentive and kind to you during your procedure. Great to hear that you felt you were the most important person ever - fabulous. Take care.
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
I attended A and E recently and I have to say even though they were extremely busy I received excellent care, from the lovely receptionist booking me in to the doctor who examined me in Minors. In particular the Triage nurse was very helpful indeed and went above and beyond, even helping me put my sock and shoe on after examining my injured foot. This same gentleman and other colleagues were very kind when a mum came in panicking about her child. I was very impressed overall, well done to the Team
Visited February 2024
Review titled Torbay and South Devon NHS Foundation Trust
Replied on 11 March 2024
Dear Service User, Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. I hope you are recovering well. Best wishes.