United Lincolnshire Hospitals NHS Trust
Trust Headquarters, Lincoln County Hospital, Greetwell Road, Lincoln, Lincolnshire, LN2 4AXPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Roseanne Horne - Posted on 12 June 2024
Was admitted to Grantham & District surgical unit ward 2 for day surgery. Was treated with the utmost care and attention one could hopefully wish for by all the nurses and doctors, would like to give a special mention to my anaesthetist who put me at great ease, and a very special mention for the nurse that was assigned to look after me who went above and beyond with her care and attention many thanks.
Visited June 2024
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled It's a shamble
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
Rushed in by ambulance to Lincoln County, got there 11.45pm. People everywhere, being sick, fainting, on drips and falling. After triage I was put in the waiting room (at least 40 people) where I stayed for 10 hours before seeing a doctor. Then moved to yet another hour and waited 2 hours for a chest x-ray. another hour for results and another hour for a prescription. Waiting room was uncomfortable hot and the staff run off their feet. Was given no reassurance or comfort despite struggling to breath. I really hope I never have to experience that again
Visited April 2024
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled War zone
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
My husband was taken to A&E last night. For a 'refurbished' unit, the waiting area was extremely cold due to the double sliding doors on the unit and lobby, the chairs were very uncomfortable, not a problem if you're there for an hour or so but that is clearly not the case. It was dirty, drinks spilled on the floor. The men's loos were out of action, meaning there was only one toilet in the area. It's clearly used as the local youth club. We witnessed 6 security guards escorting one woman out of the department, there were at least 4 police officers present, and yet the youth club element remained uncontested. People had been waiting for hours when we got there, we heard one elderly gentleman, in his pyjamas, being told it was a 40 hour wait for a bed. We then had to wait for hours to be seen. The staff, aside from the ladies who brought round tea at about 1.00am, were cold and disinterested, the admin staff were more interested in each other, their mobile phones and form filling than interacting with patients. We're given to understand this chaos is business as usual...it shouldn't be. At one point, we were in a consult room and three different members of staff came into the room to use the computer, borrow supplies or ask questions of the doctor. At no time was any reassurance given to the frightening experience my husband was going through. Finally we left at 2.00am, without blood tests or results, or prescribed medication, which we were told we could only collect from the hospital pharmacy which was closed.The whole experience was terrifying.
Visited March 2024
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Terrible at answering the phone
Rated 1 star out of 5
by Ann Goslyn - Posted on 18 March 2024
Trying to get through to A and E Lincoln has been a complete nightmare no one ever answers the phone and your call gets cut off. 5 calks 45 minutes later we are still waiting to get through - terrible
Visited March 2024
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Urology Dept
by Robert Stocks - Posted on 30 January 2024
After finally finding the scan department the two ladies were very professional and understanding with my problems had a great smile and helped me all the way.Thank you.
Visited January 2024
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled The best hospital
by Anonymous - Posted on 22 December 2023
After so many problems.iwas pleased to get sorted by a very thoughtful Dr.very caring and thorough very happy that I saw him
Visited December 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Myra Coates - Posted on 21 December 2023
Your Review: Had to go to Pilgrim A and E today (20/12) Was a bit worried because of the strike but I had a head injury so really needed it looked at. The place was busy and staff were always busy - but also kind, informative, helpful and treating everyone as they should ie with care and dignity. Hat's off to all of you that looked after me, it was very touching in the circumstances. Well done
Visited December 2023
Review titled United Lincolnshire Hospitals NHS Trust
Replied on 02 January 2024
Thank you for this wonderful feedback, this will be passed onto our staff. Vikki Hoadley Sister
Provided by Care opinion
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Review titled Appointments cancelled and discharged
by Rebecca Orzac - Posted on 20 October 2023
My telephone appointment that was booked never materialised, I then received a letter stating that my appointment booked for Monday is also cancelled (not that I was aware I had one on the first place) and I have been discharged back to the care of my GP. All of this with no contact, no colonoscopy, although I am supposed to have one annually!
Visited October 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Grantham Hospital-we are so luck to have you!
Rated 5 stars out of 5
by Martin Gibbs - Posted on 13 October 2023
Had a surgical procedure yesterday on the Urological Ward yesterday 12/10 . Who’s not slightly reticent when anaesthetics are involved? I was looked after royally as soon as I entered the building.Thank you for all your expertise and kindness, from the ward sister and her team, through the anaesthetists and theatre doctors and nurses, to the recovery team! So professional. We are blessed to have such a fine hospital in our area! Sorry apparently I am not allowed to mention individuals, you know who you are .
Visited October 2023
Review titled United Lincolnshire Hospitals NHS Trust
Replied on 23 October 2023
Thank you so much for these amazing comments and I will ensure that they are shared with the whole team on the ward and in theatres – I hope you are recovering well – and thank you once again, as Matron for the unit – it really boosts all our morale and so good to hear that patients are having such a positive experience with us KR Julie
Provided by Care opinion
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Review titled Endoscopy Department
by Djordja Cvetkovic - Posted on 11 October 2023
I would like to convey my sincere gratitude and thanks to all the staff within the Endoscopy department. They are a great team of thoroughly delightful and most importantly,friendly people who love to have a laugh and a joke whilst being very professional at the same time. They all made every effort to make my time there a stress free process. I would like to say a big thank you to them all!
Visited October 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.