University College London Hospitals NHS Foundation Trust
250 Euston Road, London, NW1 2PGPatient ratings and reviews
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Reviews
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Review titled Exemplary medical and nursing care
Rated 5 stars out of 5
by sandra morris - Posted on 03 April 2024
I should like to express my gratitude for the outstanding care and cheerful empathy I received after breaking my hip and undergoing a replacement operation. Staff from all over the world were cheerfully working long hours 24/7 to meet my needs during this vulnerable period. I am full of admiration for their commitment.
Visited March 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Smiles all round
Rated 5 stars out of 5
by Lesley - Posted on 17 February 2024
I dropped my friend at the entrance to the hospital and we were immediately greeted by a wonderful man who appeared as I got out of the car, he fetched a wheelchair and took her to her appointment. We were so relieved! I then parked the car and returned. Every member of staff I spoke to was helpful and polite and I eventually located my friend sitting in a wheelchair ready to be taken downstairs for her lift home. Thank you.
Visited February 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Sunanda Pieris - Posted on 15 February 2024
I had foot surgery at the hospital and my care and treatment was excellent. The staff were both caring and kind. Every part of my procedure was explained to me and I was made to feel cared for and comfortable. I want to thank all the staff that attended to me.
Visited February 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled High level of professionalism, care and dedication
Rated 5 stars out of 5
by Lisa - Posted on 05 February 2024
I came to uclh with a diagnosis of pneumonia. As it turns out, it was a severe one. The level of care, thoroughness and dedication that I experienced from every member of staff at uclh are unparalleled. They took my symptoms very seriously, ran all the tests and scans that were necessary (X-ray, CT, blood tests, ECG) to determine the degree and location of the pneumonia and exclude the possibility of complications given my symptoms and medical history. The wait was not particularly long, I got assessed by a nurse within less than ten minutes and directed to majors only a fee minutes after they had taken a blood sample, communication was good and transparent, procedures and examinations ran smoothly and whilst waiting for my results, the nurse checked my vital signs regularly. The clinician who examined me was incredibly kind, professional, caring and dedicated to assessing my condition and coming up with the right treatment plan. At the end of the day, I even got a vegan sandwich. I would always come back to uclh as the staff there are very professional, knowledgeable and caring.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Departmental notification and the use of the word Home
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
Hospital staff from a different service in the hospital do not seem to know when a person is already an inpatient in the hospital. This should come up when their record is open as this could cause distress to the person at home. Staff (not nurses) usually tell the patient when they are leaving the hospital they are going Home to when they sometimes mean another facility and not where they actually live before they when into hospital. This can be distressing for patients and misleading to family and carers.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Terrible phone service.
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Direct line to the Neurology Department is constantly offline. Their email responses are made with broke English, one line sentences that are littered grammatical errors. The switchboard answers calls for 9 different hospitals and are unable to provide a warm transfer - cold transfers to dead lines only. Impossible to make contact with a competent member of staff in any department, let alone contacting the department that I desperately need to speak with. Unfortunately, being based on the other side of the country means making a physical appearance costly and impractical. And given my repeat and persistent experiences online and on the phone, I am having serious doubts about the service capabilities of this hospital.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Cannot fault the University College London Hospital
Rated 5 stars out of 5
by JAER - Posted on 19 January 2024
I was recently seen in Accident and Emergency and the Ambulatory Climic for a derp vein thrombosis and bilateral Pulmonary Embolisms. The treatment I had by medical and nursing staff was second to none. Even though the junior doctors were on strike I was seen quickly and had the necessary tests promptly. I feel lucky to live close to the hospital. Thank you.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Claire Manzi - Posted on 04 January 2024
I attended a&e during he Jnr doctors strike although I would never have known had there not been informative signs everywhere. From the moment I walked in, the receptionist, triage nurse, doctors, phlebotomist and ct scanning staff were all so attentive and kind. I recently attended darent Valley Hospital in dartfort which was awful, such a contrast between the two. The swiftness and attentiveness of the staff at uclh made me feel like I was in private health care! I really felt like I mattered. Top class staff!
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Discharges
Rated 3 stars out of 5
by Anonymous - Posted on 01 February 2024
The trust does not check that they have the right information when deciding whether to discharge a patient. A relative had their discharged delayed firstly because they said the patient lived alone, then they said no one was available at night as the person who they lived with worked nights. The is not the case as they have a partner they live with. As well as another relative who does not work and have looked after the person for over 20 years. The discharge situation should be checked with the patient on admission.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Delirum patient
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
I witnessed my relative suffering from delirum whilst in hospital mostly in a room on her own. I spent up to 5 hours each day with her. During this time she was seeing a person in the bed opposite when there was no one there. She was seeing writing on one of the wall when there was no writing. She tried to drink from a non drinkable container. She slept a lot and was confused about time of days and why she was in hospital. She still get confused and sleep a lot since leaving. This was not happening before. I was asked to altered my previous review to what i had seen rather than yet mention about the delirum and no advice how to help her.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.