University College London Hospitals NHS Foundation Trust
250 Euston Road, London, NW1 2PGPatient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Muhammad Hanif Patel - Posted on 04 September 2023
I am so, so grateful for my stay in the AMU ward bed 21. Everyone involved in my care was absolutely wonderful (and I could see the little kindnesses they showed to other patients also, above and beyond their jobs). No-one chooses to need treatment (!) but the staff here make the experience as pleasant as possible, and their patients are very fortunate! From the A & E department to the AMU ward bed 2,All the doctors, nurses and the admin staff were great and gave an excellent service.
Visited August 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Amazing A&E
Rated 5 stars out of 5
by Mollie - Posted on 10 July 2023
Everyone was so kind, informative and efficient. I only waited 2.5hrs including xrays and cast being completed. Truely amazing. I feel very lucky to have been cared for by these people & for the NHS in general.
Visited July 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Poor responce from Andrology
Rated 1 star out of 5
by Stephen Riches - Posted on 16 October 2024
Was cancer patient 2018 at Huntley Street service was excellent. During covid moved to Westmoreland street, various complications but not once offered any treatment and whole team no help. On 2 occasions never got seen was told I never checked in and I had, macmillan nurse no support whatsoever and as I complained I was discharged back to gp. Gp referral done in Dec 2023 never materialised so gp talked me into trying again July 2024 and I still await. Tried complaints and directors office for help only to be told not up held
Visited July 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Great on the whole except once
by Anonymous - Posted on 02 May 2024
I have used this hospital for various reasons over the last 2 years. Every time I have had a very good experience and I am very grateful for that. Although one time I had to go to A&E as my copper coil had come out and it was very painful. I mentioned how I wanted my partner with me while they were examining me intermittently who was waiting near by. I was told that they were not okay with my partner being there and that it made them uncomfortable even though I specifically didn’t want to be alone as I have had a bad experience before. I never had the courage to say anything before because I thought I was making a bigger deal out of something but it still bothers me to this day and I think the care should be about how the patient feels not the A&E doctor or nurse on duty. I wouldn’t want anyone else to have that experience of crying and feeling really anxious whilst being examined. Other than this experience I have only ever had positive experiences with really lovely people.
Visited June 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I attended first day of chemo as a support to a good friend. We were apprehensive need not have been felt we had the best of care and thank all the staff for their support and being so friendly and approachable
Visited June 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by M Philips - Posted on 26 May 2023
Was invited for a Lung Health Check at Mortimer Market, and had a scan at main site. Each person I dealt with was polite, friendly, efficient and welcoming. Amazing to find this when the Health Service is under such pressure.
Visited May 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Thank you to the staff in Urgent Care today I had such a satisfactory experience it was actually enjoyable in spite of my concerns about a head Injury. The waiting area was spotlessly clean and pleasant to be in, the organisation efficient from v nice staff throughout & my investigation, results and advice were communicated with kindness and expertise, nor did it take too long, - many thanks to all working there, I won’t dread attending A&E for something in future, at least not at this hospital.
Visited May 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Sarah - Posted on 04 April 2023
I have been treated at University College Hospital for years but the last few times I have been I have been super impressed. Every appointment has been on time and efficient, all staff have been friendly and overall I just can't fault the experience and treatment. I had a colonoscopy and was in and out (including recovery time) in less than an hour and a half. I love being treated at University College Hospital and would recommend to anyone!
Visited April 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Radioactive iodine therapy for thyroid cancer
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
I spent 5 nights here for my therapy. Really pleased with my experience. Very good hot room where I had to remain isolated in with good facilities like netflix, Xbox, books, mood lamp, kettle, fridge. Very caring and friendly nurses which looked after me and continued to do my obs throughout which helped with my anxiety. Food wasn't great but edible. Discharge instructions given with follow up immediately booked. Was very happy with my experience at this hospital during this worrying time for me.
Visited April 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by P Bacon - Posted on 18 April 2023
Day surgery for hernia. Team extremely friendly and professional which made me feel in safe hands. Thank you to all staff concerned.
Visited April 2023
University College London Hospitals NHS Foundation Trust has not yet replied.