University Hospital of Derby and Burton NHS Foundation Trust
Royal Derby Hospital, Uttoxeter Road, Derby, Derbyshire, DE22 3NEPatient ratings and reviews
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Reviews
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Review titled Happy experience
Rated 5 stars out of 5
by Julia Jones - Posted on 13 July 2023
I cannot fault the care and kindness I experienced when I was taken into hospital recently. From the paramedics to all the staff I met during my time there, they were marvellous and a credit to the NHS. Waiting times were minimal and I was always kept informed of everything that was happening. Even after a 12 hour shift they were still cheerful and smiling. They deserve double whatever they’re earning!
Visited July 2023
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 21 July 2023
Dear Ms Jones- ID 35380 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff in the Accident and Emergency department at the Royal Derby Hospital as well as the paramedics who brought you in. I will forward your kind comments to the managers for these services to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Florence nightingale hospital blood test
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I am prone to bruises as I am diabetic but I rarely get them. Whenever I get a blood test i always end up bruising and sometimes they take so much blood out that it makes me feel weak. They seem like trainees who do the blood tests and they need more training to actually be able to train on humans. They need blood test professionals and to be gentle to those with health conditions.
Visited May 2023
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 17 May 2023
Good morning- PALS-33871 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).