University Hospitals Birmingham NHS Foundation Trust
Trust Headquarters, Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston, Birmingham, West Midlands, B15 2GWPatient ratings and reviews
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Reviews
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Review titled Poor admin of appointments
Rated 3 stars out of 5
by Anonymous - Posted on 04 November 2024
Today I received a letter notifying me of a change to how appointments are made by the hospital. The change is to 'partial booking'. It appears that 'partial booking' actually means no booking or a booking sometime in the future. It remains to be seen whether this change is as effective as claimed. In the meantime, my planned appointment, which I have used to plan around, is now cancelled. I am to wait until five weeks before some unknown date, to receive a replacement appointment. I have not been given the promised 'approximate timeline'. Absolutely useless. How long is a piece of string?
Visited October 2024
University Hospitals Birmingham NHS Foundation Trust has not yet replied.
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Review titled Better Customer Service Experience
Rated 3 stars out of 5
by Beaumont69 - Posted on 12 October 2024
Apart from the excellent care that my mom's recieving from dedicated professionals after suffering a major stroke. The hospitals facilities it provides are well below the standard for this type of hospital, only three lifts available for 1,000 plus bed wards, yet only one lift working all week. The lift lobby area on the ground floor is way too small to deal with the huge demand on staff, patients and families whilst trying to visit a loved one. I experienced on three consecutive days I used the lift with my wife, 5,10,15 minutes just waiting for any lift to arrive. Also went to organise a wheelchair for my wife, non existent, had to go searching for one. Also the distance in travel to get there is not on anyones doorstep, I also don't feel the design of the hospital is ideally suitable for what a hospital should look like. My overall rating of the hospital is between 4/5 out of ten. Compared to my local hospital where I live, although it's not a major huge hospital. But at least for 300 plus beds it has, adequate lifts available, that all work. Also easy to get too.
Visited October 2024
Review titled University Hospitals Birmingham NHS Foundation Trust
Replied on 25 October 2024
Dear Relative Thank you so much for taking the time to provide feedback about University Hospital Birmingham - apologies for the delayed response. We're sorry to hear that you found a number of the lifts to be out of action and we would like to know more detail - particularly where exactly the problem occurred. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Speedy recognition of severity of symptoms at triage.
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
Calm and informative approach to the procedures that needed to be given to me. Constant observation and dialogue explaining what was happening. Also the interactions made me feel safe and respected. Very important in keeping my anxiety uncontrol. This approach and care continued whilst on CCU.
Visited October 2023
Review titled University Hospitals Birmingham NHS Foundation Trust
Replied on 23 October 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received during your recent stay and that you were well looked after on our Coronary Care Unit. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Positive experience
Rated 5 stars out of 5
by C Thomas - Posted on 10 October 2023
Procedure explained in depth. Polite and friendly staff. Treatment and what to expect from visit discussed clearly. Great overall experience.
Visited October 2023
Review titled University Hospitals Birmingham NHS Foundation Trust
Replied on 23 October 2023
Dear C Thomas Thank you so much for taking the time to provide feedback about University Hospitals Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received during your recent procedure and that it was explained so well and that the staff were so polite and friendly. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent service delivered by caring staff
Rated 5 stars out of 5
by J McGorman - Posted on 21 March 2023
My wife is an inpatient in AMU. I cannot speak highly enough about the care and medical support delivered by doctors, nurses, carers and other staff. They always put my wife's needs first. Thank you
Visited March 2023
Review titled University Hospitals Birmingham NHS Foundation Trust
Replied on 22 March 2023
Dear J McGorman Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service that your wife is receiving on the Acute Medical Unit from all the staff and that her needs have always been put first. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Couls not ask for more
Rated 5 stars out of 5
by D spragg - Posted on 09 January 2023
Had to call an ambulance for my daughter. There were with us under 5 min and took us to the QE. We were at the QE probably 4 hours. But the service was amazing.
Visited January 2023
Review titled University Hospitals Birmingham NHS Foundation Trust
Replied on 18 January 2023
Dear Relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your daughter received in her recent visit to the QE both before and after she arrived. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Cardiology
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2023
Recently had tests as outpatient and then quickly referred to a clinic to see the consultant about the outcome. All the staff, receptionists, technicians, nurses and doctors were kind and professional. Thank you
Visited January 2023
Review titled University Hospitals Birmingham NHS Foundation Trust
Replied on 18 January 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Cardiology outpatient department. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Uncaring, uncompassionate and heartless
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2022
I was having a miscarriage and this is my first time dealing with something like this. I turned up to the early preg unit at heartlands. The nurse on the desk was so rude. She was telling me off for going in. She had time to discuss her payee and her holidays with her colleagues but had no time to be patient and show some care. Her coldness was clear with all patients. It is sad to think we pay taxes for this sort of treatment.
Visited November 2022
Review titled University Hospitals Birmingham NHS Foundation Trust
Replied on 20 December 2022
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response but it was submitted to a page that staff here didn't previously have access to - this has now been rectified. We are really sorry to hear that your experience has been such a poor one and that you encountered rude and uncaring staff, esepcially during something so traumatic as a miscarriage. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. We'd urge you if you haven't already to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Assistant Patient Experience Manager at UHB