University Hospitals Coventry and Warwickshire NHS Trust
University Hospital, Clifford Bridge Road, Coventry, CV2 2DXPatient ratings and reviews
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Reviews
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Review titled Stratford minor injuries unit - excellent tem
Rated 5 stars out of 5
by Jo Johnson - Posted on 19 April 2023
I attended the Minor Injuries Unit this morning at Stratford on Avon and would like to commend them on such a great service. I don't think I can mention names here, but the meet and greet gentleman was warm and welcoming and couldn't have been more helpful. The receptionist was so kind to my young son and our nurse was friendly and considerate. The whole wait/ x-ray/ consultation process was about an hour and a half. Brilliant - I highly recommend this small injuries unit but don't really want to because the fact it was quiet also made it a very pleasant and quick experience for us.
Visited April 2023
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 20 April 2023
Hi Jo. Thank you for taking the time to leave a review. This Minor Injuries Unit is actually managed by South Warwickshire University NHS Foundation Trust. If you wish to provide them with feedback, you can so do at https://www.swft.nhs.uk/your-views-matter Kind regards, Communications.
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Review titled Poor comunication
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2023
A&E accepted my wife with possible life changing injuries.movef her once injuries found no proper handover no scans even though they said they had been done,3 hrs later I questioned when would she be scanned they claimed she had then all hell let loose when they realised their mistake .still not told I jury damage ,moved to a ward again no proper handover ,we found out her injuries 8 days after admittance ,At no time did the hospital ring me when asked to do so by my wife ,some nurses were just insensitive and doctors invisible
Visited February 2023
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 01 March 2023
Hello, I'm sorry to see that you and your wife didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Walsgrave Hospital - 5 stars
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
My elderly mum was admitted to Ward 20 (care of the elderly) via accident and emergency . She was in hospital for 10 days. Everyone, from the a&e receptionist through to the Discharge Co-ordinator, was brilliant. Patients were treated with competence and kindness, and their dignity was respected. The medical investigations were thorough. Nursing care was exemplary. Even the food seemed to be fine! The discharge was handled efficiently and well, and communication was excellent. A high standard of professionalism demonstrated by all.
Visited February 2023
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 21 February 2023
Hello, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Superb Team
Rated 5 stars out of 5
by Kevin wrather - Posted on 10 November 2022
If you want cheering up during these dismal, gloomy times go and spend a day with the lovely team in Day Surgery! Friendly, welcoming, attentive, dedicated and all extremely knowledgeable. I particularly enjoyed the singing along to Smooth fm! Thanks for the lovely day guys and I’m feeling better already!
Visited October 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 01 December 2022
Hello Kevin, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Good grief
Rated 1 star out of 5
by What next? - Posted on 14 October 2022
After a 14 hour wait for an MRI scan in A and E (which unfortunately never happened) I paid my £11 parking fee as I left.. Today I’ve received a £100 parking fine notice from the contracted parking ‘chancers’ … Luckily I kept my payment receipt and can cross reference it against my Visa card.. Watch out and ensure you print off a receipt!!
Visited October 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 01 December 2022
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. If you haven't already, can you please send an email to visitor.parking@uk.issworld.com and explain the situation, where somebody will be able to assist you further. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust. Telephone: 0800 028 4203
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Review titled MDU experience
Rated 5 stars out of 5
by DG of Stratford upon Avon - Posted on 24 September 2022
Despite a long (8hr) wait time in fairly cramped conditions, I commend the MDU staff for dealing with my husband in a cheerful and positive way during his time in this department this week. In particular the clinician who oversaw his assessment, scans and eventual explanation of the results and future path is to be praised for being so focussed, professional, understanding and clear in her tests and explanations. We very much appreciated this and felt the way we were dealt with by all the staff was first rate. Thank you.
Visited September 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 06 October 2022
Hello, I'm so pleased to read about your experience at University Hospital, Coventry. Thank you for your kind words. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203