University Hospitals Of Morecambe Bay NHS Foundation Trust
Westmorland General Hospital, Burton Road, Kendal, Cumbria, LA9 7RGPatient ratings and reviews
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Reviews
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Review titled Great hospital
Rated 1 star out of 5
by Carol jeffreys - Posted on 03 May 2024
I was in the cardiac ward at Westmorland general . For day surgery The staff were excellent hard working very willing to help great caring staff a really good experience .carol
Visited May 2024
Review titled University Hospitals Of Morecambe Bay NHS Foundation Trust
Replied on 25 February 2025
Hi there, thank you for taking the time to leave us a review and apologies for our delayed response. We're really pleased to hear that you had a good experience at our hospital. We'll pass your kind words onto the teams involved, who we know will really appreciate them. Thank you again, and take care.
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Review titled Lancaster ED is not fit for purpose
Rated 1 star out of 5
by Another disappointed patient - Posted on 05 September 2024
Within 8 hours of being told nothing was wrong with me ( all they did was took bloods) I was admitted into not another hospital near my family . The staff really don’t care and spend time sipping tea and chatting at the nurse station . The speak About you in ear shot of other patients the simple is no privacy, no respect , and they aren’t clearly not safe. I was admitted somewhere else where the care was 100% better. If I were you if you can drive past Lancaster and keeping going to Preston you will be safer. If they can’t get it right at the front door then you have to feel sorry for the the non emergency service that’s are run by the hospital )outpatient and inpatients who are getting tarnished with the same brush due to the lack lustre approach to care, privacy and dignity.
Visited March 2024
Review titled University Hospitals Of Morecambe Bay NHS Foundation Trust
Replied on 25 February 2025
Hello, thank you for taking the time to leave us a review and apologies for the delayed response. We're sorry to hear that you did not have a positive experience at our hospital. We're keen to investigate further and respond directly to you. Please contact our PALS team using the details here on our website: https://www.uhmb.nhs.uk/get-in-touch/complaints-and-compliments We hope to hear from you soon. Thank you.
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I visited the Endoscopy Unit at Furness General Hosptal for a colonoscopy. All the staff on the unit I came into contact with were excellent. The procedure was explained very clearly to me and staff were very supportive and kind throughout the procedure and in recovery. Thankyou to all the staff.
Visited October 2023
Review titled University Hospitals Of Morecambe Bay NHS Foundation Trust
Replied on 25 February 2025
Hi there, thank you for taking the time to leave us a review and apologies for our delayed response. We're really pleased to hear that you had a good experience at our hospital. We'll pass your kind words onto the teams involved, who we know will really appreciate them. Thank you again, and take care.