University Hospitals Plymouth NHS Trust
Derriford Hospital, Derriford Road, Plymouth, Devon, PL6 8DHPatient ratings and reviews
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Reviews
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Review titled Lovely people!
Rated 5 stars out of 5
by Elaine Cook - Posted on 20 February 2024
On 2nd February my husband suffered a stroke at Plymouth Theater Royal, we arrived quickly by ambulance to Derriford Hospital and the Stroke Team were waiting. He received instant treatment and we cannot fault his care. Unfortunately I cannot remember the names of all the lovely people who dealt with him but just to say how grateful we are. He was transferred to RD&E Exeter after 5 days and is now home and making excellent progress. So a big thank you to all concerned.
Visited February 2024
Review titled University Hospitals Plymouth NHS Trust
Replied on 19 May 2024
Many thanks for taking the time to post your comments - that's great feedback and will be shared with the team. Kind regards Kate Kate Gardner Clinical Pathway Lead/Matron for Stroke and Neurology Services
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Review titled Grateful for a good service
Rated 5 stars out of 5
by Agnies Calkoen - Posted on 24 January 2023
I had to take a friend to the MIU where we felt well looked after and welcome. All staff including security was kind, professional and helpful. When attending the hospital 2 days later again all staff engaged in very personally with us to in spite of a very busy clinic that wad running late. We were kept updated about waiting times and staff displayed no stress even when dealing with disgruntled patients. Thank you so much for your dedication and hard work.
Visited January 2023
Review titled University Hospitals Plymouth NHS Trust
Replied on 30 January 2023
Thank you very much for taking the time to leave feedback on the NHS choices website. We appreciate your comments, and this will be fed back to the team. Kind regards Nicola Nicola Forbes Bsc Hons RNC/NMP I Lead Nurse Practitioner/Unit Manager Cumberland UTC, Tavistock & South Hams MIUs
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Review titled Caring staff
Rated 4 stars out of 5
by Emma - Posted on 18 December 2022
Despite spending 53 hours in ED waiting for a bed before moving to MAU Thrushel, I cannot fault the incredible care from the staff. Derriford are under unbelievable strain through no fault of their own. ED was so busy they almost broke their record for the busiest ever shift! Even though they were busy it did not stop the staff from the care and attention they gave. Once I moved to Thrushel the fantastic care continued especially 3 lovely staff who went above and beyond the care I received. Our government needs to treat NHS staff with the outstanding appreciation they truly deserves!
Visited December 2022
Review titled University Hospitals Plymouth NHS Trust
Replied on 10 January 2023
Many thanks Emma for your kind feedback, despite your long wait in the Emergency Department. I have forwarded your kind words to both teams in ED and Thrushel who will gratefully appreciate the time you have taken to do this. I hope you are recovering well. Thanks Sophie O’Keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology