Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Kidderminster MIU
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
Had to use this service twice this last year for minor complaints (muscle injury and insect stuck in ear) both times have been meet by friendly staff, conditions treated with good clinical care. Waiting time and triage was explained at start. Very good community service to have in the area and saved having to attend A&E’s or GP.
Visited November 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 18 November 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff
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Review titled Thankyou
Rated 5 stars out of 5
by Alun Thomas - Posted on 30 November 2022
I would like to thank all the staff at the Hazel Trauma ward T and O ward B Side for there care and support looking after my wife. Thanks again Alun Thomas
Visited November 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 December 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah Tucker - Posted on 18 November 2022
I wanted to let you know that we have recently received outstanding service from The Alex in Redditch. We took my son there after he dislocated his shooulder on Sunday 6th November. He was seen quickly in A&E and the staff were all lovely. We've been seen twice in fracture clinic and again the service has been excellent. Both times we have been seen quickly and we were even able to see a physio today to begin rehab. I would highly recommend your Trust and I would like to say thank you to everyone who has helped my son.
Visited November 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 18 November 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff
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Review titled Waiting time 24 hours in Ambulance for 80 year old
Rated 1 star out of 5
by Martin Penver - Posted on 28 November 2022
My mother (80 years) has a convulsion in Worcester 9am 27/11/2022. and was take in ambulance to Worcester hospital. 12 hours later whilst still in the ambulance they advised she would be better going to Redditch. At Redditch she was placed in a New queue for 8 hours. Not only that when my 82 year old dad complained after sitting in plastic chair all night, they said this is the rule. This is no way of treating anybody - let alone the frail. Shame on this Trust , you all need to do a lot better. You cant be playing ping pong with people like this..
Visited November 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 December 2022
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 67966.
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Review titled Worcestershire NHS Trust. Please answer telephone
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Tried on a number a occasions to simply call the number on the appointments letter to confirm the appointment as requested in the letter (else the appointment may be canceled). No answer, just keeps on ringing out. Also tried the Redditch Alex switchboard, again no answer, just keeps ringing out and no email address. We know the NHS is under a lot of stress, but when communication fails there is no hope of us all !
Visited November 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 18 November 2022
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 67627.