Wrightington, Wigan and Leigh NHS Foundation Trust
The Elms, Royal Albert Edward Infirmary, Wigan Lane, Wigan, Lancashire, WN1 2NNPatient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
attended Wigan a+e minor injuries unit in christopher home, I would like to say it was very clean, all of the staff we brilliant friendly, efficient, helpful, understanding, they all do a fantastic job.
Visited November 2022
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 30 December 2022
Thank you for posting about your experience at the minor injuries unit. I know that the staff in this area will be extremely pleased to receive your feedback. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Non-existent appointment
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
My 83 year old husband was sent a letter asking him to phone regarding an appointment and was asked to attend wigan health Centre at Boston House, Wigan on Monday 19 September at 10.25 am. Has multiple mobility problems but arrived on time and was told by receptionist the appointment didn't exist. He phoned today to complain, a standard apology given, no explanation and was given a new appointment time. Not good enough!!
Visited September 2022
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 08 November 2022
I am very sorry to read of your experience, and further apologise on behalf of the Trust for the wasted journey to Boston House, Wigan. We clearly let you and your husband down. If you would like us to look into this further please do get in touch on 01942 822376. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
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Review titled Great skills
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2022
I rang up the delivery suite at Royal Albert Edward as I was concerned about reduced movements, the student I spoke to on the phone was calm and reassuring and never made me feel any sort of worry or anxiety with how she handled the call. If it wasn’t for this student I would’ve gotten myself even more worked up and worried but she definitely kept me calm.
Visited August 2022
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 07 October 2022
Thank you for taking the time to post your comments which I will share with the team. I am sure that the staff and the student you refer to will be very appreciative of your kind words. Yours Sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled operation cancelled again, 5th time now
Rated 1 star out of 5
by Tom Reynolds - Posted on 04 August 2022
please don't expect to have your operation at this hospital . they are giving out dates they can't meet, and are now dredging the barrel for excuses. they have no regard for the upheaval and financial loss you will incur when they give you a date and then cancel it. I am at my wits end now , I don't know if I can do anymore. i wouldn't mind too much but its the blatant lies and contempt they treat you with, do they really think people believe the feeble excuses, and they always seem to phone you when all the offices are closed for the day/ weekend. In their defence I can only be grateful that they don't manufacture parachutes, because I for one would not put one on my back and jump out of a plane.
Visited August 2022
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 06 October 2022
Thank you for taking the time to post your comments and I am sorry to read of your experience and cancelled procedures. Please do contact a member of the team on 01942 822376 so that we can discuss this further with you. Yours Sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Wrist surgery and Ward 1
Rated 5 stars out of 5
by Steve H - Posted on 04 August 2022
The care leading up to my day-case was really good but from arriving at Ward 1 early on a Tuesday morning to leaving later that night was truly fantastic. With only two ward staff to handle multiple, what seemed to be a variety of nervous / anxious / over-confident / demanding patients, they handled everyone with kindness, dignity, caring and efficiency. They were obviously a really good team with the HCA being still in training, you really wouldn't have known he was truly brilliant, the knowledge that the fully qualified nurse was there being very very busy and making sure all us patients were ready and moved quickly when the theatre teams were ready for us. After my procedure the continuity of that friendly, efficient and caring environment meant re-awakening a little confused was not an issue at all and just the right amount of privacy and inclusion was much appreciated. J + B seemed to be omnipresent, if I thought that I may need to change my position in my bed or suddenly felt very thirsty, they seemed to know exactly what I needed - all of us in the little ward said the same thing. As I was the last person to leave the ward that day, and being there since before 8am I truly did get to see what great teamwork can achieve. Further assistance from the staff of the female-side of the ward enabled staff to have a [very] late lunch break but the high level of care and attention did not fall at any point. For a patient with a non-medical background what I saw and felt made me extremely proud of the facilities that are so local to me. From the highly skilled and articulate surgeon and anaesthetic team to the fabulous ward team and latterly the physios Wrightington Hospital has proved to a nervous middle-aged man that, although being in pain is something definitely to be avoided, if you are and are referred to this hospital, you have the best possible skills and care on hand to get you on the road back to normality. I can't thank everyone enough. T H A N K Y O U
Visited July 2022
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 06 October 2022
Thank you for providing such wonderful feedback about your time at Wrightington Hospital, particularly Ward 1. I know that the team will be extremely pleased to receive your kind words, which I will ensure are shared with them. May I wish you well with your recovery following your procedure. Yours Sincerely Emma Swift Deputy Patient Relations and PALS Manager
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