Jireh Homecare
26 Shaftmoor Lane, Acocks Green, Birmingham, B27 7RSPatient ratings and reviews
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Review titled Review
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
The carer’s are mostly kind, caring and compassionate. Communication and organisation throughout the agency requires much improvement. Carer’s come to my family member sometimes three hours plus after their requested time. Now I understand that situations arise delaying the HCA’s but there’s often no communication if people are running behind. This has been expressed with the office previously and has fallen on deaf ears. Sometimes staff in the office have been quite rude when we’ve spoken, speaking over/not listening. Elderly people require consistency and routine. Particularly those with failing memory. It’s also our experience that staff members, office/carers, discuss clients and staff members verbally or via WhatsApp. This is a breach of confidentiality and must end. If things require discussion, this should be done in a more professional and encrypted manner (care app’s).
Visited July 2023
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