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MyCare Services

Unit 2H, North Sands Business Centre, Sunderland, SR6 0QA

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Patient ratings and reviews

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Reviews

Displaying 1 to 3 of 3

  1. Review titled Useless website

    Rated 4 stars out of 5

    by Anonymous - Posted on 11 May 2024

    I tried at least six times to set up my account and was unable to have the password saved. I used the recommended strong passwords, saved it but although it came up when I logged in it said the password was not correct. Absolutely useless and I expect any comments will be ignored as usual

    Visited May 2024

    Report as unsuitable

    MyCare Services has not yet replied.


  2. Review titled no help at all

    Rated 1 star out of 5

    by g.p - Posted on 12 July 2024

    somehow they signed my mum with dementia to this, and now we do not know how to get in. i have asked several rude woman and had no help in how to access the system. if you are going to call something care, then at least try to act it

    Visited May 2024

    Report as unsuitable

    MyCare Services has not yet replied.


  3. Review titled MyCare system

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 February 2024

    The mycare system makes it very difficult to access your account. The sign-in offers use of an activation code, but does not say this relates to initial sign in and if you request an activation code it is not acceptable. Whoever designed this has made it as difficult as possible to access your information and you cannot reply to any messages

    Visited February 2024

    Report as unsuitable

    MyCare Services has not yet replied.




This service is run by Carevex Limited, within Sunderland local authority