11 Shelley Road
11 Shelley Road, Boscombe, Bournemouth, Dorset, BH1 4JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Arthur Edwards - Posted on 17 February 2025
Having had the audiology test late last year and being asked then whether I wanted to receive the hearing aids in the post or to have them fitted at Shelley Road, I opted for the fitting. I was very glad to have had the fitting as the technician was so helpful, informative & Instructive. I'm not sure that I would have had the same success (so far) if I had had them through the post and fumbled my way with them. Very happy and my thanks to Shelley Road.
Visited February 2025
Review titled 11 Shelley Road
Replied on 19 February 2025
Dear Arthur, Thank you for getting in touch, we really appreciate the feedback and are glad you had such a positive experience. I have passed this on to the service lead, to share with their team Many thanks Gillian Patient Experience Team Assistant
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Review titled Great practice, wonderful personnel and audiologists
Rated 5 stars out of 5
by Martin Franks - Posted on 17 February 2025
When I arrived I was pleased to find suitable parking. I was greeted by a fabulous lady who gave me information about the car parking, how & where to check in for my appointment and she then escorted me to the audiology department. Within 5 minutes the audiologist greeted me, took me to the hearing test room, explained absolutely everything and gave me a hearing test. This was followed by a full explanation of the results. This is an excellent facility and I highly commend it.
Visited February 2025
Review titled 11 Shelley Road
Replied on 19 February 2025
Dear Martin, Thank you for your kind feedback. We take great pride in knowing our staff have provided you with excellent care. I have passed this on to the service lead to share with the team. Many thanks Gillian Patient Experience Team Assistant
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Review titled Common sense mixed with technology
Rated 5 stars out of 5
by Davis - Posted on 29 May 2024
I arrived without an appointment but was helped initially by receptionist. I had lost shearing aid but luckily had a track spare from a previously list and then found one. I had the wrong size inserts and was really assembling a a very bad way. A more than helpful technician unfortunately for him happened to be passing and in a few moments had sorted the fixings out and took them away to check them over. Did he need to - who knows but I left understanding what had been done but more than that just appreciating a common sense practical attitude which took him a few minutes but restored my peace of mind. The very opposite of a jobsworth. Thank you unknown sensible helpful young man!
Visited May 2024
Review titled 11 Shelley Road
Replied on 06 June 2024
Hi Davis, Thank you for taking the time to feedback on your recent experience with Audiology. I will pass your kind words and appreciation, and ask that they share them with the staff. They will be very pleased to hear you had such a positive experience. Kind regards, The Patient Experience Team
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Review titled Discourteous telephone communication
Rated 3 stars out of 5
by Lynne - Posted on 30 October 2023
On calling to check the time of my mothers appt today, (who is in her 90's, registered partially sighted and deaf) the person who answered the telephone 30.10.23 at 9.30am couldnt find my appointment and advised me we were not booked in? I asked them to check again as we were called and given this appointment a few weeks back because of my mothers disability, but was told in a blunt, completely monotone & uncaring manner that there was no appt. I asked to speak with someone else a few times and was told bluntly there was nothing they could do. On checking again he found the appointment, said its for 12 noon today! There was no apology for the confusion, no care or empathy in their voice, and a complete lack of customer service! Had I not pushed this, my mother would have missed her appointment and would have had to live in a silent and dark world much longer. 8-12 weeks more! I am really unhappy about this persons manner.
Visited October 2023
Review titled 11 Shelley Road
Replied on 30 October 2023
Hi Lynne, Firstly, thank you so much for taking the time to give us this feedback. I am very sorry to hear your experience today and please be assured that I shall ensure that this is passed back to the Service Manager today to take up with staff. Many thanks Mel Calderwood Patient Experience Lead
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Review titled So Caring and Professional
Rated 5 stars out of 5
by Jo Stanton-Brown - Posted on 06 September 2023
My very deaf and independent 89 year old father came to visit me for a few days from Shropshire with 3 broken old hearing aids. His new ones he'd lost. The extremely caring professionals and volunteer helped to fix dad up with operational hearing aids which will mean we can communicate. We are both very grateful! Thank you
Visited September 2023
Review titled 11 Shelley Road
Replied on 07 September 2023
Dear Jo Stanton-Brown, Thank you very much for taking the time to tell us about you, and your father's recent experience at Shelley Road. I will pass your appreciation and kind comments on to the team. Thank you again. Kind regards, Dorset Healthcare Patient Experience Team
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Review titled Brilliant team of audiologists!
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
I've just got back from an "emergency" appointment after thinking I lost a bit of hearing aid in my ear. Every time I've visited the team in Boscombe they've been absolutely brilliant. They always take enough time to make sure I understand everything that has been said and go above and beyond to deliver amazing service and healthcare. My hearing aids have been life changing and the team that provide and maintain them can't be praised enough!
Visited April 2023
Review titled 11 Shelley Road
Replied on 02 May 2023
Dear Anonymous Thank you so much for taking the time to share such great feedback with us. I am really glad to hear that your experience with Audiology Team was a positive one. I have passed your comments on to the Service Manager and asked that they share your feedback with all involved; they will be very pleased to hear such lovely feedback. Many thanks Dorset Healthcare Patient Experience Team
Information supplied by Dorset Healthcare University NHS Foundation Trust