Albany House Medical Centre
3 Queen Street, Wellingborough, Northamptonshire, NN8 4RWContact details and opening times
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Reviews
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Review titled useless
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
the last four times i’ve gone into the practise to get my medication sent to the pharmacy, and all four times the pharmacy hadn’t been sent the medication. after the first time i started to double check that they had sent it through okay and i was comfirmed all had gone through which it hadn’t. this wasn’t a major problem to me, people mess things up that’s okay (although it was continuous). today was my problem, i go into the surgery to get a telephone appointment booked for today, as every other day this week they was either booked up or never called me back, i confirm telephone appointment once again at the counter as i am busy today but needed to speak to a professional asap, i also made it clear it was about my mental health. i was given a time and once again reception messed it up and gave me a face to face appointment, no message no call, not even a confirm when i was at the desk she chose face to face when i had already made it clear i needed it on the phone. i wait 4 hours then give them a call as i was given a time, after waiting an hour and 4 minutes someone picked up the phone, she was incredibly rude and snappy, when i told her i didn’t get my call she said “we dont do telephone appointments at given times” i said okay, i told her my troubles with trying to get hold of the doctors and she said there’s nothing she can do, and she can’t help me and that it was not her problem. this is the 5th time this week i have rang the doctors at their opening times and this is the 3rd time they haven’t rung me back. i’m annoyed, and unsure what to do.
Visited June 2023
Albany House Medical Centre has not yet replied.
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Review titled Excellent customer service
Rated 5 stars out of 5
by Alexa Varga Tothne - Posted on 19 May 2023
Kgh cancelled a gastrostomy so they advised to try at Woodlands hospital ,I called the surgery and the lovely customer service just did that without waiting to explain all that to the doctor wasted time for both of us! I'm very happy with the results!
Visited May 2023
Albany House Medical Centre has not yet replied.
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