Aldershot Centre For Health
Hospital Hill, Aldershot, Hampshire, GU11 1AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 3 hour wait on hold!
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
Trying to get through to any department at this health centre is beyond a joke! I waited for 3 hours on hold to try get an appointment, I hung up in the end because just noone was answering. How am I meant to be getting the care I need if I can't even make a simple appointment. Staff are extremely rude and act like you are putting them out by helping you I'm any way. I ended up going to another health centre due to not getting anything from Aldershot.
Visited March 2024
Aldershot Centre For Health has not yet replied.
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Review titled Confusing practise, receptionists needlessly rude
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
What isn't made clear is that there are multiple GP surgeries in this one centre. If you try to telephone the centre number, there are options to select to be routed to the correct clinic. However, the clinics names have changed. The prompt said "for all other clinics, please wait", which I did. when the phone was answered by the receptionist, she was incredibly rude, sarcastically asking me why I would even try telephoning this number given the clinic's number changed four years ago. When I tried to explain that not only was I not aware of the correct contact and also that the options needed to be updated, she kept on cutting across me with her sarcastic remarks. Seriously, if it's compassion you're looking for at the doctors, you're not off to a good start if this is what the reception is like.
Visited September 2023
Review titled Aldershot Centre For Health
Replied on 09 October 2023
Thank you for taking the time to share your experience. I was sorry to read it was not a positive one. If you would like to raise a complaint or formal concern about this please email frimleyicb.southeastcomplaints@nhs.net Kind regards
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by PDW - Posted on 28 July 2023
Since Ald C for H opened I have attended here over the years maybe a dozen times for Blood tests and appointments with specialists. I have never experienced anything but first rate service. All Nhs staff helpful, polite and appointments rarely late. Only ever once needing more than one hours parking, and always found spaces. A great experience.
Visited July 2023
Review titled Aldershot Centre For Health
Replied on 29 August 2023
Thank you for your kind words. I will ensure these are shared with the team. Kind regards
Provided by Care opinion
Information supplied by Sussex Partnership NHS Foundation Trust