Avenue House
3 Manor Court Avenue, Nuneaton, Warwickshire, CV11 5HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled ''We do not do feedback''
Rated 2 stars out of 5
by Anonymous - Posted on 06 November 2024
If you ask it, they will always say that they have knowledge of autism (since begin of 2019). But you should ask if there is a specialism. Unfortunately that isn't the case... As soon as the heating is being turned on, it is super hot inside. And it is never possible to open a window. Not even in the Summer, when people would love to breath fresh air, specially people who suffer from anxiety, I suppose... There is no proper ventilation, even with the knowledge of today about covid19, vulnerable people and long covid. I really do not get this... I come here sometimes with someone who have appointments when this person isn't able to come alone. Cycling is good for your mental health. But if you come by bike, there is no place where you can leave it and lock it properly. So everybody needs to come by car or walking or maybe bus, but I'm not sure where the nearest bus stop is. There is no public transport connection from where we live. I had to had a big discussion and then I was allowed to leave my bike at the entrance. But it was a health and safety issue (blablabla you name it). I asked the receptionist if she could pass on as a feedback that ''cycling is good for mental health and that there should be a proper place where people can leave their bikes.'' But she said: ''We don' t do feedback really.'' I get that about 'not doing feedback'. That is really easy. You have no complaints to deal with and then it seems that everybody is happy with what you have (or not have) to offer. And if you tell people who are suffering with mental health issues that you ''do not do feedback'', is a really good idea! They already have so much on their plate that they will not have the energy to try to complain. Well, I do... sometimes. And here it is! Thank you. (If somebody wants to check who is the person at the reception who doesn't do feedback, todsy it is 6/11/24 afternoon)
Visited November 2024
Avenue House has not yet replied.
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Review titled Stressful and difficult to obtain servicr
Rated 3 stars out of 5
by Anonymous - Posted on 18 March 2024
I have tried over the past few months to obtain a Gp appointment as I am high risk re prostrate cancer my father , my Uncle both died if Prostrate cancer and my two brothers developed pc , hence my concern at 70 years of age , I have now developed nocturia 7 phones later I am informed I now have to complete. Form on line which will be submitted to the Gp in 48 hrs for review to decide if I need an appointment or a PSA test etc, what happens if I cannot access on line ? What happens if the symptoms increase such as harmaturia ? Why do they not have qualified nursing staff to triage all potential GP appointments? Especially as they can decide urgent or routine ones , this service makes one feel insignificant! I had an MI in December and not one call by any level of staff to check on me. Time to raise issues ( with evidence I have collated) to the commissioners, let’s see what red flags have been previously been missed !
Visited March 2024
Avenue House has not yet replied.
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Review titled Incompetent staff
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
Incompetent staff who are patronising and do not listen to patients. They also refuse to publish any review.
Visited November 2023
Avenue House has not yet replied.
Information supplied by Coventry and Warwickshire Partnership NHS Trust