Barbara Castle Way Health Centre
Simmons Street, Blackburn, Lancashire, BB2 1AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional Doctor
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2025
Just had an appointment with a doctor at the health centre for my daughter today at 12:20pm. After expressing our concerns and liaising with the doctor we were was asked whether we'd used "google" to see what the symptoms were saying. Like seriously!!!! If I wanted to use why google why would I come to see you??? I took time out of my work to attend to see a "professional" only to be told to use google. We waited as a family for 30 mins before being seen and we feel like we have been fobbed off and have not been listened to at all. Ridiculous!
Visited February 2025
Barbara Castle Way Health Centre has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Stuart Smith - Posted on 30 January 2025
Had another great appointment at the Barbara Castle Way MSK department. I was seen on time and left feeling very reassured, as everything was explained clearly and in detail. The only downside is that it’s the last week for the specialist I saw—if the NHS had more people like him, we’d be in a much better place.
Visited January 2025
Barbara Castle Way Health Centre has not yet replied.
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Review titled poor treatment
Rated 2 stars out of 5
by michael bradley - Posted on 24 June 2024
my disabled 83 year old wife expeted to wait 3 hours for a blood test why change from surgery doing it . not a change for the better
Visited June 2024
Barbara Castle Way Health Centre has not yet replied.
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Review titled Treatment room system disappointment
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2024
I have experienced on at least four occasions in the last 4 months where myself or my daughter needed to attend the treatment room for a blood test and called prior to attending to ask if they were taking patients with routine blood test requests. I was told they were so I booked a taxi and arrived only to find a notice put up saying urgent requests only. I live a fair distance away and need to take a taxi for both ways. On two occasions I had to return an additional two times before getting a blood test done. Sometimes waiting for 1.5-2 hours. On the last occasion the waiting area had more empty chairs than vacated and when I pointed this out to the receptionist she was kind enough to go and ask the nurse. A nurse did come out to look at how many were waiting and decided it’s urgent requests only. I was told to go to Darwen health centre which is out of town and would incur more costs for the taxi fare. I understand that they may be short staffed on certain days and have multiple clinics running. The nurses are polite albeit appear overworked and overwhelmed. I don’t fault them however I do feel the system should be changed and each Drs practice should accommodate for the blood tests of their own respective practices. For a patient struggling with health issues this has caused me much distress and anxiety. I feel like there’s no other way out and I have no other choice but to continue in the current system. If there was the option of booking an appointment or a guarantee that routine blood requests will be accommodated then that would ease the situation a little. I hate to complain but my experiences have compelled me to.
Visited May 2024
Barbara Castle Way Health Centre has not yet replied.
Information supplied by Lancashire & South Cumbria NHS Foundation Trust