Beckenham Beacon Urgent Care Centre
379-397 Croydon Road, Beckenham, Kent, BR3 3QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dangerous Assumptions. Insults/discrimination by rude staff.
Rated 1 star out of 5
by James - Posted on 20 July 2024
I was sent to the centre to get a crutch or walking stick after an emergency drs appointment at Elmhouse, my GP and the pharmacist told me to go there to get a mobility aid due to my badly infected foot and swollen ankle. I was discriminated against and abused by staff, who made assumptions which have led to further pain and great distress from the anxiety caused to me. I had just returned from 7 hours of tests at Lewisham Hospital as there was a concern I had a stroke or there is a bad underlying cause for the swelling. The doctor saw pictures of the worsening swelling and infection in the foot and called me to come in urgently. I could not walk so my friend took me to Elmhouse, I was given painkillers and antibiotics but was worried how I'd get home as my friend had to go. My doctor and the Pharmacist both said to ask for a crutch or a stick at the urgent care centre. I was nervous as they were rude last time too. First, the receptionist said I would have to be processed and wait to be seen by the nurse and then the doctor, though I'd just been seen by the GP. I was in much pain and had a phone appointment to get home too, I told them this. I said the GP had seen me and the hospital. I'd received my prescription, and the swelling was causing great pain pressing against my slipper. I waited 40 mins to be polite then said I had to go, being late for my appointment now. The receptionist told me to knock on the nurse's door. I went in and told them the issue/why I was there she wrote it up then said she'd go to the back and ask a doctor. I was taken to the back, where a doctor I've seen before who was really rude to me last time, shouted I'm not seeing him now he can wait. I said 'Sorry I can't wait I have to go, but I don't need to see a doctor I just need a crutch or mobility aid' Then a man came out and said 'It's inappropriate you ask for a crutch, you have no boney injury and you are walking' I was extremely shocked as he continued to be rude to me with no knowledge of my condition, my bone infection, intense pain and difficulty walking. How the doctor and pharmacist had sent me there, limping and holding surfaces to walk was causing my back pain to worsen I'd been using a stick and a mop to walk but had no idea how I'd get home. All I could say is it was very inappropriate to assume my condition. He said I could walk fine, I obviously could not, they then raised their voices and said I could go online and buy a crutch and I don't need one. They left me feeling discriminated against, in pain, and struggling to get home. They had no idea I'd been in hospital having suffered a potential stroke, that I was in major pain, barely able to wear slippers as the foot and ankle are so swollen you cannot see the joints anymore. The doctor said my joints are infected so it is a bone issue unlike what the man assumed having just started insulting me. Faced with this bullying I limped out. I would advise Everyone else to stay away.
Visited July 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Don't bother phoning 111 first
Rated 1 star out of 5
by CathMof - Posted on 14 July 2024
No point in phoning 111. When I called at around 9:00 am I was given an "appointment" time at 2:30pm. When I arrived i was told that it was in fact an arrival time and I would have to wait up to 4 hours to be seen. It was so crowded there was no where to actualyl sit down - people were crammed in and sitting on the floor. Also being close to other ill people for 4 hours in a very hot environment is surely a great way to spread infection. I cannot understand that "system". It seems far more efficient to work off appointments when sent in via 111 and that would surely encourage people to call 111 first.
Visited July 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Brilliant and kind service
Rated 5 stars out of 5
by Grace Hockold - Posted on 15 July 2024
Receptionist was kind and patient. Friendly doctor who was very knowledgeable and helpful. Really quick to be seen and prescription was fast
Visited July 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Could be better service Reception
Rated 4 stars out of 5
by Mr Mrs - Posted on 14 June 2024
Reception could be more welcoming. Triage door left open l did express the door should be closed personal details are being taken nurse said it only takes a short time. When your name is being called by the doctor or nurse they should come round to where people are sitting, my husband is deaf and wears earing aids l was with him did not hear his name called . The doctor was very professional with my husband very helpful and explained what was wrong .
Visited June 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Kay - Posted on 15 May 2024
I attended the urgent care centre today after being referred to them by 111 due to chronic back pain which had led to my hip and down my right leg with my leg getting more numb as time went on. Once I had seen the triage nurse and my details had been taken I waited 45 minutes to be seen which is fine. It was what happened next that floored me and left me feeling very angry and upset I was told they weren’t able to help with my pain and they could only test my urine for blood in case it was a kidney infection which I know it wasn’t as I suffer with them all the time and told me they couldn’t give me any pain relief or examine me so I left the urgent care centre feeling very stressed which then lend me to have a seizure due to my epilepsy and I’m now left in even more pain. Very disappointed
Visited May 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 12 June 2024
I am very sorry for your experience, please kindly call us on 01689866037 so we can investigate further. Many thanks UTC Management
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Review titled Lazy doctors
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
I came in with massive stomach pain which I’ve had for over a week and waited around for 2 hours for the doctor to give me a dirty look and tell me to book an appointment with my GP which takes two weeks so thanks for no help at all
Visited May 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 12 June 2024
I am very sorry for your experience, please kindly call us on 01689866037 so we can investigate further. Many thanks UTC Management
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Review titled Prompt and professional
Rated 5 stars out of 5
by Eileen - Posted on 30 May 2024
Attended with what turns out to be a wrist fracture. Triaged, x rayed and treated within the hour. Fantastic service by all
Visited May 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 12 June 2024
Thank you, for sharing your positive feedback. Your feedback is greatly appreciated, and we hope to continue providing this excellent service to all our patients. Wishing you good health! Nyaradzo Nyandoro Service Development and Performance Manager
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Review titled Great experience
Rated 5 stars out of 5
by Gill B - Posted on 17 May 2024
Very lucky as in and out within an hour. Staff from doctor, receptionist and triage nurse all polite and respectful. Given time and felt listened to. My experience was vey good. Thank you.
Visited May 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 12 June 2024
We’re thrilled to receive your kind words and are glad to know that our staff provided you with excellent care. Your appreciation means a lot to us, and it motivates us to maintain high standards of service for all our patients. We wish you continued good health! Nyaradzo Nyandoro Service Development and Performance Manager
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Review titled Unprofessional clinician.
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
Attended recently with ingrown nail in my thumb at 0800, the clinic had just opened. Called in by the triage clinician, took obs was asked what the problem was. Explained old injury and nail ingrown. The next sentence floored me. “ what do you expect us to do about that”.After some frank words the clinician said I would have to get treated privately as that service is no longer offered there. Luckily found a podiatrist that could see my same day, but they were limited as to what could be done,but whilst treating my thumb they saw it was infected. Referred back to my Dr. for treatment. Hopefully the Dr. doesn’t refer me to you. There is no excuse for being unprofessional and rude.
Visited May 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 12 June 2024
I am very sorry for your experience, please kindly call us on 01689866037 so we can investigate further. Many thanks UTC Management
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Review titled Very efficient service
Rated 5 stars out of 5
by Teresa-Anne Burns - Posted on 21 March 2024
Attended as visitor from Scotland with my husband who has a gout flare up. Used the out of hours service at Beckenham Beacon. The triage nurse and GP were very kind and caring and very thorough in their assessment and care. Very busy service with a huge number of patients but very efficient. Thank you for your help.
Visited March 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 12 June 2024
Thank you, for sharing your positive feedback. We’re delighted to hear that you received compassionate care from our staff. Your feedback is greatly appreciated, and we hope to continue providing this excellent service to all our patients. Wishing you good health! Nyaradzo Nyandoro Service Development and Performance Manager
Information supplied by Greenbrook Healthcare (Hounslow) Limited