Beckenham Beacon Urgent Care Centre
379-397 Croydon Road, Beckenham, Kent, BR3 3QLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beckenham Beacon Urgent Care Centre.
Reviews
-
Review titled Only thing urgent is the waste of taxpayers money
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
This is not an Urgent Treatment Centre. I was kept waiting in pain for 9 hours before finally seeing a junior doctor. An elderly man ahead of me was struggling to walk or stand but yet had to shuffle his way to the rude and dismissive receptionist to find out where he was in the queue. Oh the queue. Utter chaos. At least two different queues with different orders, so the elderly gentleman was told he was next, but then 3 other people were called ahead of him. But the waste! Unbelievable. Forget the waste of the patients time, which was unforgivable. Their processes are so antiquated and broken. Businesses haven’t operated this inefficiently since the 1970s. I saw the triage nurse three times (she took my oxygen and temperature 2 of those times), was assessed twice (once by the waiting room nurse and once by the doctors nurse), I told the story of what had happened 6 times, diligently noted down each time. I went to an empty X-Ray department with no patients or queues, yet we were in queues in the urgent treatment centre for over an hour to get an appointment. No appointment was needed, they were not busy. It would been more efficient use of taxpayers money to just let people walk off the street and self refer. That would have used three less people to accomplish a better result, and more useful use of the capital investment for the machine and its operator. Despite the operator literally having one job and one patient, it turns out that this was beyond his abilities. He only managed to send one of the 2 X-Rays to the urgent treatment centre. Of course I had to wait in queue for a further 3 hours (my second and third triages, and my second assessment) before having to wait a further hour for someone to walk over to Radiology to collect my X-Ray. Apparently none of the systems work together efficiently. Some patients were asking for the X-ray images themselves so they could self diagnose because the wait was so long. Of course there’s no printer so this couldn’t be done. The only thing urgent about this place is their urgent waste of taxpayers money on hugely inefficient and ineffectual practises and processes. They should fire whoever is in charge here and replace them with anyone better qualified. A kindergarten teacher for example. Of the 15 staff I saw, none were ever particularly busy. I think you could serve patients 10 times faster with half the staff. And anyone who want to claim it’s to protect the doctors time, they weren’t busy either.
Visited February 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 06 March 2024
I apologise for the negative experience you had at the Urgent Treatment Centre. It’s disheartening to hear about the inefficiencies and lack of coordination you encountered during your visit. As a patient, your time and well-being should be prioritised, and I understand your frustration. Please do consider submitting a formal complaint to the management of the Urgent Treatment Centre. Clearly outline your experience, including the excessive wait times, lack of coordination, and the impact it had on your health. Be specific about the issues you faced. Remember that your feedback matters, and sharing your experience can contribute to positive changes in our services. I hope you receive better care in the future. Nyaradzo Nyandoro Service Development and Performance Manager
-
Review titled Failed call back
Rated 3 stars out of 5
by Tim - Posted on 16 February 2024
Xrayed my r index finger on 26th Jan, never got called back, no one has any info on matter, e.g. GP and pruh. NHS automatically assumed that all patients can afford to call hospitals!
Visited January 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
Hi Tim I am very sorry for your experience, please kindly call us on 01689866037 so we can investigate further. Many thanks UTC Management
-
Review titled Not enough praise expressed for the NHS
Rated 5 stars out of 5
by Ronald Winn - Posted on 10 January 2024
My visit, by appointment to the Urology Department for a biopsy was pleasant & painless when compared with the pain I had suffered for weeks before. The consultant & sufficient supporting staff were friendly & comforting for a 75 year old who hadn't seen a hospital, as an adult bar one occasion a decade earlier. Staff very caring after treatment as to my wellbeing before letting me go which again was comforting. But all was well. Obviously this is sound practice for the elderly older than myself. This being the next day there is no side effects & everything is normal as before. I
Visited January 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
Thank you Ronald for your wonderful feedback. This will be shared with the urology dept. Many thanks Management
-
Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Had a private online GP consultation who advised to go to Urgent Care or A&E as he felt I needed to be examined/have a chest XRay. The receptionist was lovely, triaged straight away. I had to wait 2.5 hours as it was busy to see a Dr which was ok. Once I saw the Dr who was great, examined me and gave me antibiotics plus other advice. Yes it gets busy but the staff are lovely and do their best. It is a shame other patients are not so nice, children running up and down, relatives of patients taking up chairs and then being rude to staff.
Visited January 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you so much for the wonderful compliment, this is very much appreciated. This will be shared with the staff. Naz Nyandoro Service Delivery and Performance Manager
-
Review titled Superb level of care
Rated 5 stars out of 5
by Matt Higgins - Posted on 29 January 2024
I had to visit the Urgent Care dept today. All the staff were extremely friendly and attentive. The waiting times through the process were surprisingly short, especially being on a Monday morning. I had full confidence in the diagnosis provided and would recommend this site to everyone I know. Thank you all.
Visited January 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
Dear Matt Higgins Thank you very much for sharing your experience with us. We are thrilled to hear that our staff were extremely friendly and attentive. We strive to do our level best to provide the best service. Your feedback will be shared with the team, to encourage them to keep up the good work. Many thanks Nyaradzo Nyandoro Service Development and Performance Manager
-
Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
Very busy when I arrived but the reception staff were friendly helpful and made you feel like you weren’t an inconvenience. GP was fantastic and took the time to listen and answer any questions or concerns, I didn’t feel rushed out the door. Although the wait times are long, I don’t mind when I have a good quality experience like that. Everything that’s right about the NHS!
Visited January 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
Thank you for your feedback, this will be shared with the team, as it encourages them to keep up the good work and know that their wonderful service is not going unnoticed. Many thanks Nyaradzo Nyandoro Service Development and Performance Manager
-
Review titled Very long wait but good care once seen
Rated 4 stars out of 5
by Anonymous - Posted on 27 December 2023
Attended clinic on the first day back after Xmas break so it was very busy, wait time was around 3.5 hours with my child. The doctor was excellent once we finally got seen though. Very thorough and sent the medication to the local chemist where I was staying as I am not local, staff very kind and helpful.
Visited December 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you so much for the wonderful compliment, this is very much appreciated. This will be shared with the staff. Naz Nyandoro Service Delivery and Performance Manager
-
Review titled Opening / cut off / closing times
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Advertised as 0800 hours; it’s 0820 hours now, standing in a queue outside in the cold. Yet yesterday I checked 1830 hours, sent away because it was past cut off point. Told to come back following morning
Visited November 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
I am very sorry for your experience. As much as we always try to open on time, there are instances when there are delays due to unforeseen circumstances. We will continue to do our best to make sure that we are open at 08.00 as advertised. Many thanks UTC BB Management
-
Review titled Great care received
Rated 5 stars out of 5
by Barbara Earl - Posted on 24 November 2023
Arrived after a fall with a very painful foot. It was busy, as expected and I knew that I’d be in for a wait. Helpful Reception staff and nurses gave me a good idea of what to expect. A very caring and competent doctor diagnosed a broken talus. Excellent X Ray staff, too. Colleague who fitted my boot and crutches was great. Thank you all.
Visited November 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you so much for the wonderful compliment, this is very much appreciated. This will be shared with the staff. Naz Nyandoro Service Delivery and Performance Manager
-
Review titled Polite yet unreal
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Triage with doors open to discuss your personal/private issues almost on front of everyone in the waiting area. Not appointments available. Great discomfort with back pain and refer to Princess Royal. Coldly given to paracetamol and water and then discharge. Maximum wait 5 minutes for nothing. First and last time going there. A total waist of taxpayers money
Visited November 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
I am very sorry about your experience at the UTC. Please kindly call 01689866037 to discuss your complaint in order to enable us to investigate further. Many thanks UTC Management
Information supplied by Greenbrook Healthcare (Hounslow) Limited