Birmingham Midland Eye Centre (BMEC)
City Hospital, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone wait
by Keith Yates - Posted on 01 September 2024
Sunday tried to phone triage. Told I’m number three inline. Two and half hours later still at number one. Been in number one position for forty minutes and have given up. Realise what a great job the eye clinic does but this phone service is cruel and time wasting. Just tell the truth and say you are unavailable due to health cuts and under staffing. Other than that I think you all do a great job and thank you all. You are appreciated. All the best
Visited September 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled We waited over 8 hours
Rated 1 star out of 5
by Ilyas - Posted on 24 September 2024
Hi we waiting for 8 hours keep saying next next appointment was 12 done hi surgery 5pm Then they not allowed me see my wife even though some Visitor allowed after 6pm they pick and choose should be same for Everyone
Visited September 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Non-service
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2024
I spent over five hours in queue for a triage nurse, only to be disconnected. Cannot reach hospital, no one answers the phone. I don't mind being patient, but if a phone triage service is not in use, they should turn the phone off rather than have people wait for "help" that will never come. Contacted 111, they referred me to eye hospital triage number. Eye hospital is unreachable. Called back 111, they said I just "have to be patient". This is very, very poor care- its not even care, it's the complete abdication of care. I have a screen shot to prove that I was on hold that long.
Visited August 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled A broken service
Rated 2 stars out of 5
by Jeanette - Posted on 11 August 2024
Waiting time from triage to actually seeing a doctor was over four hours. Nursing staff helpful. Admin staff at reception desk not so helpful. Quite hostile to incoming patients at times probably due to volume of people arriving. There appeared to be a distinct lack of doctors and those who were there seemed to take much too long in between seeing patients. The fact that before each patient they have to walk to the reception office to collect the next patients notes seems unbelievable in this digital age. I actually did not see one senior doctor in all the time I sat waiting. Although there did seem to be a lot of walking about in the department and not doing a lot else. The system ?? seems completely broken
Visited August 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Ridiculous Waiting Times
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
80yr old cancer patient - day 1 wed 3rd Juy 24 sent by optitian as an emergency, waited 4hrs, gave up went home. day 2 went back on friday 5th july arrived at 10:30 and was still there till 9pm on the night, gave up as would have trouble getting home. day 3 told saturday would be quieter arrived around 10am 6th July and was still there till late on the night. still waiting ........ ....Absolutely Disgusting Service....... Thank you junior doctors for the utter distress caused.... i did put this in capitals but apparently this is not allowed, hmmm .....Your review cannot include words that are all in capital letters
Visited July 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Peter Clark - Posted on 03 July 2024
9hours+ waiting time as I experienced today is utterly unacceptable and goes beyond what patients would expect as being reasonable. I shall see if I can find somewhere else. I expect this review to be ignored. Peter Clark
Visited June 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Actually took the time to look into the issue
Rated 5 stars out of 5
by Beth - Posted on 07 May 2024
I visited on a bank holiday so was expecting to wait after a past experience at another hospital that was horrendous. In total I was there about 2.5 hours which may sound long but I was with one consultant for about an hour as she was actually trying to figure out what was causing the issue. The last hospital didn’t bother and the issue has come back within a couple of months. The fact that time was taken to look into the issue and second opinions were given while I was there was great. I do have to go back again to have the progress checked but I don’t actually mind because they are actually helping me and not just treating the issue but figuring out the cause as well.
Visited May 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Elisabeth - Posted on 02 May 2024
I attended the emergency department. Was seen quickly. All staff efficient and kind. Follow up appointment 2 weeks later took approximately 1 hour. I couldn’t fault the staff or the treatment I received. Thank you
Visited May 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Fantastic compassionate treatment
Rated 5 stars out of 5
by Jayne Allen - Posted on 14 June 2024
I attended the Eye A&E initially in May 2024 after developing double vision which came on suddenly and attending the opticians who advised me to go there. I was very concerned because I did not know what was wrong as well as being worried about being unable to drive or work. From the moment I went into the department, I was treated with compassion, everything explained throughout the assessment as well as what may be the cause answering questions throughout. I was tearful but reassured by the staff I came into contact with. I had to go for an MRI scan the week after and again the staff were lovely. I have returned today for a follow up and again the treatment I received was second to none. Thank you all for your kindness and compassion. You helped me more than you could possibly know to deal with this problem and you are an amazing team of people. Keep doing what you are doing because you are very much appreciated.
Visited May 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled 8 hour wait
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2024
My wife had an eye infection - optician gave urgent referral to eye hospital. We arrived at 3pm. We waited patiently with our 1 year old child. By around 6pm, we were still waiting to be seen. Some members of staff said it wouldn't take long but others said we were way down the list. My wife got to see the doctor at 11pm after an 8 hour wait which was very difficult given the stress of her situation and also the baby kept crying. The communication in terms of updates was poor. I was told this is an A&E department so there was no way to tell how long it would take. They didn't give us any indication so what I expected would be a few hour wait was in fact 8 hour wait. I explained to the doctor who said he is overworked, not slept for two nights and doing 40 hours. During the appointment, doctor had to leave for an emergency and that took 30 mins. We left the hospital at 11:30pm pharmacies were closed so could not get the prescribed eye drops till the next day. I felt traumatised by the long wait - it caused us a lot of stress even in the days following it. If this is the state of the NHS, it is deeply concerning.
Visited April 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust