Bolton One
Bolton One, Moor Lane, Bolton, BL3 5BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Discharged too quickly
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2024
I have visited Bolton One on a number of occasions for physiotherapy. I received a referral last year for my back and after 3 sessions was discharged because he was retiring and felt I was doing ok. The 2nd referral I received was in 2024, my 1st appointment was in May, and at my 2nd appointment in July I was told I was being discharged because there was nothing else they could show me or any other way of helping me other than handing me that 1 page of exercises to do at home. No follow ups or anything after that. My GP ended up doing a referral to Pain Management and I'm now on a wait list for that. It's as if they're discharging as fast as they can to keep their patient numbers up!
Visited July 2024
Review titled Bolton One
Replied on 02 October 2024
Dear Patient, I am sorry to learn that you are having problems and can appreciate how frustrating this must be for you. If you would like to contact our PALS team, they would be happy to liaise with the Pain Management service to understand when you are likely to be assessed. Our team can be contacted via email at PALS@boltonft.nhs.uk or by telephone on 01204 390193. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Appalling Service
Rated 1 star out of 5
by Teresa Lomas - Posted on 15 May 2024
I attended Bolton1 for a biomechanics appointment on 15/5/24 @ 9.15 am. After ‘booking in’ at reception @ 9.00 I waited until 9.40 then left. The centre is badly laid out with both unclear and badly handwritten signage. The staff are ignorant and unhelpful.
Visited May 2024
Review titled Bolton One
Replied on 20 May 2024
Dear Ms Lomas Thank you for taking the time to share your experience of our biomechanics service based at Bolton One. I was sorry to hear that your experience was not a positive one and that you felt the need to leave before being seen. If you would like us to look into your concerns then please contact PALS@boltonft.nhs.uk and a member of my team will do their best to assist you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Visited for a consultation
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2024
I was very impressed with the receptionists at Bolton One, so lovely & pleasant,&just wish all receptionist where like that,
Visited April 2024
Review titled Bolton One
Replied on 29 April 2024
Dear Patient Thank you very much for taking the time to share your experience of your recent visit to Bolton One. I was pleased to hear that you found our reception staff to be pleasant as I am sure this made your visit much more comfortable. I will share your comments with the teams involved who I am sure will be delighted to receive them. With best wishes for future health. Kind regards Tracy Joynson Patient Experience Manager
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
I am waiting on MRI results which have been with my consultant at Bolton one for almost a month. He is on long term sick, I’ve chased daily to get them read by another consultant only to be put off by his secretary and her manager for a month.. I’m in agony and needing to know the results and next steps.. I’m exhausted chasing what would seem common sense, to get the results read by s A different consultant in the absence of my consultant and get things moving.. I’m losing the will to live and I am considering doing myself in as a result of lack of care from from the secretaries and managers who seem to be actively blocking my case..
Visited October 2023
Review titled Bolton One
Replied on 05 October 2023
Dear Patient I am sorry to hear that you are experiencing delays in relation to receiving your MRI results. If you would like us to look into this for you then please contact our PALS service by email PALS@boltonft.nhs.uk and they will do their best to help you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent Physiotherapy Appmt
Rated 5 stars out of 5
by Christine Sandiford - Posted on 21 August 2023
Had occasion to visit Bolton One Hand fracture clinic for the 2nd time today with my elderly relative where she received first class treatment in the form of a ' wax bath' and very clear understanding & patience from her Physio again. A fantastic, courteous and friendly experience all round. Department is definitely worth a visit
Visited August 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Christine Thank you for taking the time to share your experience with us. I was pleased to hear that your relative was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Deborah Browne - Posted on 04 August 2023
I attended Bolton One for a Spirometry Test earlier today, the practitioner who carried out the procedure was superb, professional, friendly and explained everything prior to me undertaking the test, and continued to guide and support me during it. Really Top Quality Service, from our fabulous NHS staff.
Visited August 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Deborah Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Good service
Rated 4 stars out of 5
by Michelle Wood - Posted on 16 December 2023
Always had 13 weekly appts but have had no contact from there service for a new appt since June time this year. I could not fault the service prior to this with appts coming out to me regularly and treatment being highly effective at preventing more serious consequences. I wonder if the service has stopped or if I have been removed from the treatment list. Whatever the reason I have had no communication so can not comment on a more recent occasion but will endeavour to find out what has happened.
Visited June 2023
Review titled Bolton One
Replied on 27 December 2023
Dear Michelle Thank you for sharing your comments with us. I am sorry to see that you are having difficulties with your appointments. If you would like some help in resolving this, then please contact PALS@boltonft.nhs.uk and a member of the team will do their best to assist you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Appointments made without reading the facts.
Rated 3 stars out of 5
by Jean R - Posted on 30 May 2023
Had 2 appointments with Rheumatology, one by phone then decision made to see me a couple of weeks later. Saw a nurse who arranged an x Ray on my swollen finger with a view to having a steroid injection. Told her that I was on holiday from 6th June and not to arrange anything then. Guess what got an appointment for 6th June !! Phoned to change the appointment and given today 30th May. Arrived on time, taken in to see a registrar who told me he was not trained to inject fingers and no one on site to do it. Came away without an injection and as I am on holiday for 6 weeks have to suffer pain in a very sore joint. When are people who arrange appointments going to take note of holiday dates and check if the Doctor is in fact trained to carry out the procedure you are booked in for.
Visited May 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Jean Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. I was sorry to hear that you did not receive the standard of care expected when attending Bolton One. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great Work
Rated 5 stars out of 5
by Noorjaha - Posted on 12 April 2023
I was sent for an x- ray at Bolton One today (12/4/23) just after noon. I wanted to message regarding the Radiographer, whom professionally, courteously and kindly attended to my chest x-ray. He was patient, even though I was not wearing appropriate clothing for a chest x-ray and I had numerous chains around my neck (I've not had an x- ready in years). I was also coughing profusely. I was so very grateful for his manner and attitude. He seemed genuinely concerned about me. I hope this message gets passed onto him and his managers for the great work.
Visited April 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Noorjaha Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the staff involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled X-ray Department
Rated 5 stars out of 5
by Olga Norris - Posted on 21 January 2023
I went for a chest x-ray (20/1/2023) the lady who did the x-ray was very caring and explained everything each step of the way. Such a very pleasant experience made even better with the way she totally cared. Thank you so much. :)
Visited January 2023
Review titled Bolton One
Replied on 23 January 2023
Dear Ms Norris Thank you for sharing your experience of our radiology department at Bolton One with us. I was pleased to hear that you were looked after and that the member of staff explained everything to you. I will ensure that your comments are passed on as I am sure the member of staff will be delighted to hear them. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust