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Bolton One

Bolton One, Moor Lane, Bolton, BL3 5BN

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 11 to 12 of 12

  1. Review titled Respiratory Nurses - Exceptional

    Rated 5 stars out of 5

    by Tracey MacHenry - Posted on 06 December 2022

    My husband received telephone consultation from one of the Respiratory Nurses based at Bolton One. Unfortunately we didn't get her name, all I can say was it was such a refreshing change to say she listened, asked questions then let him know what to expect going forward to alleviate symptoms.

    Visited December 2022

    Report as unsuitable

    Review titled Bolton One

    Replied on 20 December 2022

    Dear Mrs MacHenry Thank you for taking the time to share your experience with us. I was pleased to hear that you and your husband felt supported and reassured by the actions of our respiratory nurse. I will make sure that your comments are passed on to the member of staff concerned. I am sure she will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager

    Report as unsuitable

  2. Review titled Pain Clinic

    Rated 4 stars out of 5

    by Anonymous - Posted on 07 December 2022

    I waited six months for a pain clinic appointment, and whilst I appreciate who I saw and the pressure the NHS is under right now, I felt the appointment was somewhat rushed, and I didn’t really get an opportunity to explore my options or discuss medication etc. I was simply referred to physio when I have tried this already on several occasions and was told to buy a Tens Machine. Now asked my GP to refer me back to Rheumatology to see if I can get to the bottom of why I am in so much pain, which has progressively got worse four years after my osteoarthritis diagnosis.

    Visited November 2022

    Report as unsuitable

    Review titled Bolton One

    Replied on 20 December 2022

    Dear Patient I am sorry that you remain unhappy with the treatment you have received from our pain management clinic and that you continue to have problems. We would be more than happy to look into your concerns if you would like to contact our Patient Advice and Liaison Service by telephone 01204 390193 or by email PALS@boltonft.nhs.uk. One of the team will do their best to support you. With best wishes Tracy Joynson, Patient Experience Manager

    Report as unsuitable

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