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Botolph Bridge Community Health Centre

Valley Park Centre, Sugar Way, Woodston, Peterborough, Cambridgeshire, PE2 9RT

Contact details and opening times

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Reviews

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  1. Review titled Not had a problem so far - been with them for years

    Rated 5 stars out of 5

    by Rachel - Posted on 04 November 2022

    I've never had a problem getting an appointment on the same day if I call in at 8 am. I've had to deal with the doctors many times this year, booking appointments many times because of a health issue, and every single time, I've got through this way. So I call in at 8 am, redial many times for about 5 mins till I get through (very easy to do on a smartphone, when the line is busy, I just tap the call icon again, rinse and repeat, till I get through). So around 8.05am I usually get through, and get put on hold... I put my speaker phone on, go about my business, then usually a receptionist picks up around 8.20am to 8.30am and I get my appointment booked same day for a GP phone call. And every time I've dealt with a GP at this surgery, they have been professional, sympathetic, and willing to listen. They have always done their job and referred me to the hospital specialists when necessary. I've never felt let down. That's what a GP's supposed to do, in my opinion, and they did well. I've never been told to attend a face to face meeting but I don't really need ever. Also the pharmacy next to the clinic is easy to deal with - so easy to pick up medications from there after a prescription is issued - the GP can send the prescription over to the pharmacy for me. I've been with this GP surgery for many years. Yes I've seen it change a lot. Used to be easier to get a face to face appointment. The NHS is under a lot of strain so they are trying their best. The 8am call in system is their way of trying to manage huge demand with limited resources. Touchwood, I haven't had bad luck with it yet. I think they have been maligned though... their staff are friendly and whenever I pop in to ask them something or get some tests done, they've always been very approachable and helpful.

    Visited November 2022

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