BPAS Richmond
Rosslyn Clinic, 15 Rosslyn Road, Twickenham, Middlesex, TW1 2ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Compassionate & Reassuring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2024
Yesterday I had a surgical d+e at Richmond bpas, and from start to finish, the care I received was exceptional. The entire team went above and beyond to make what is understandably a difficult procedure as comfortable and supportive as possible. The surgeon was incredibly professional and kind, asking if I had any questions etc. He made sure I was comfortable and understood what was going to happen, which meant the world to me. All of the people in the theatre room comforted me and made me feel more at ease as i was extremely nervous, which meant a lot to me and did calm me down before i was put under. I also want to give a special mention to the Anaesthetist, she made sure I felt calm and relaxed throughout the process. Her compassion and professionalism were clear from the moment I met her. The nursing staff were equally fantastic, particularly the lovely lady who took me upstairs, helped me get changed, and stayed with me during the preparation. Her presence was so comforting, and she made me feel truly cared for. She was patient, kind, and attentive, making sure all my questions were answered and that I felt supported both emotionally and physically. As well as the lady putting my cannula in was extremely kind and ran me through what she was doing which was reassuring. Everyone I interacted with treated me with dignity, respect, and empathy. I was abit upset afterwards as it can be emotion and overwhelming but the team at Richmond BPAS made the experience much more bearable with their exceptional care:) Thank you to the entire team for your compassion and dedication. I highly recommend Richmond bpas to anyone seeking care in a supportive and understanding environment.
Visited October 2024
Review titled BPAS Richmond
Replied on 09 October 2024
Thank you for taking the time to share your experience. We are very grateful for your comments. Kind regards from the Client Services Team. (email: clientservices@bpas.org)
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Review titled Excellent Practice.
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
This clinic made the worst time of my life just that little bit more bearable. I had to undergo a late term surgical abortion for medical reasons and I was absolutely terrified. My treatment was spread over two days and from the first second of the first day, all of the staff were amazing. I was so nervous my heart rate was sky high - the nurses were brilliant at calming me down. Every single member of staff were just amazing. So caring, friendly and non-judgmental. Even the surgeon and the anaesthesiologist took their time to relax me and took the time to get to know me. Even down to the assistants, just all so lovely and amazing. My husband was allowed to be in the room with me at all time right up to me being put under, which was important to me. And the aftercare once I had come to was second to none. The nurses never left my side until i was discharged and made sure I had everything I needed, from drinks and snacks down to maternity products. Thank you for taking such good care of me in what was just an awful time for myself and my husband. This clinic and its staff are an asset to our NHS.
Visited December 2023
Review titled BPAS Richmond
Replied on 19 February 2024
Thank you for taking the time to share your experience. We are very grateful for your comments. Kind regards from the Client Services Team. (email: clientservices@bpas.org)
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Review titled Fantastic practice!
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
BPAS Richmond were amazing! From the minute you walk in the receptionist are so lovely and kind. The nurses taking consultations were supportive and took their time to ensure all your questions and needs were met. The Anesthesiologists and Doctor made sure you were ready, comfortable & okay at all times. I couldn’t fault Richmond in any shape of form. They were so organised & friendly which is really important during these tough times. However, if you are deciding to have a termination I would recommended the surgery rather than the home procedure as the home procedure is longer, more painful and more emotionally challenging in my opinion.
Visited October 2023
Review titled BPAS Richmond
Replied on 10 January 2024
Thank you for taking the time to post your feedback, which I am sure, will be helpful to anyone seeking peoples experiences prior to their treatment. We are also grateful for your very kind comments which will be passed on to the relevant BPAS staff. Kind regards from the Client Services Team. (email: clientservices@bpas.org).
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Review titled Unprofessional individual Staff
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2023
I visited Richmond “Bpas” with my husband I received treatment at “Bpas” in Reading but I wasn’t feeling well after a month. After calling “Bpas aftercare” I have been advised to go to Richmond bpas clinic for further investigation because I was still in unbearable pain after one month. As I have no family here we have to take our 3 years old daughter. All staff doctors at Richmond Bpas were very good but the lady nurse who sat with me and started treatment and information was so unprofessional and rude towards me saying to me that I shouldn’t come here but to go A&e. My first language is not English but I can understand English completely and I am a limited speaker. My husband couldn’t stay with me because he was looking after our daughter. I was in pain and emotionally down but the way she treated me was really heartbreaking. I bursted into tears in the waiting room. In the end lady nurse found in the scan that I needed a procedure or treatment but she kept saying to me I should had to go to A&E and all the time she had been responding to me in a very bad manner. I am hoping no one can get such kind of care, behaviour from the staff in future. I am thankful to the other staff members and doctors who look after me at Richmond.
Visited October 2023
Review titled BPAS Richmond
Replied on 24 October 2023
I am very sorry that you feel your BPAS experience was not entirely positive. I can assure you that we do take feedback very seriously and so would like the opportunity to investigate your concerns. If you are comfortable with this, please contact us via clientservices@bpas.org so that we can arrange a time to speak. Kind regards, Pam Field.
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Review titled Amazingly caring and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
My daughter found she was very far gone on a Friday. The clinic fitted her in as an emergency on the Tuesday and she was all sorted out by Wednesday. We could not fault the service. All staff are so caring, compassionate, dedicated and have the utmost professionalism. They all made what was a nerve wracking time so much easier to bear. Thank you from the bottom of our hearts, you are so appreciated.
Visited June 2023
Review titled BPAS Richmond
Replied on 27 June 2023
Thank you for taking the time to share your experience. We are very grateful for your comments. Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).
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Review titled Amazing staff
Rated 5 stars out of 5
by Amy - Posted on 19 May 2023
After a traumatic 3 weeks, the staff were so unbelievably supportive and kind. Really sympathetic and understanding- everyone was amazing at what is not an easy job to do.
Visited May 2023
Review titled BPAS Richmond
Replied on 22 June 2023
Thank you for taking the time to share your experience. We are very grateful for your comments. Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2023
I must say, out of every experience I have had with GP’s, hospitals and clinics I have never been treated with so much care. Firstly my mental health was a shambles, which I think was quiet visible. This was their first priority! Secondly every single member of the team were compassionate. I have never experienced this in one place before. Thirdly, during my procedure you could see I was very anxious before the general anaesthesia, the Surgeon and the Anaesthetists wasted no time, introduced themselves to me while getting me prepared. They kept me in conversation, reassured me and the Anaesthetists should be a stand up comedian, he was fantastic. Lastly once taken into the official room I was lying down with people around me feeling so scared and out of nowhere another midwife comes to hold my hand and then I was out like a light with the anaesthetic. Once I was awake I was taken complete care of. This was one of the hardest decisions I have ever had to make but the staff made it so much easier for me. I am extremely grateful.
Visited April 2023
Review titled BPAS Richmond
Replied on 26 April 2023
Thank you for taking the time to share your experience. We are very grateful for your comments, which I can assure you will be passed on to the relevant Manager and staff. Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).
Information supplied by Bpas (Head Office)