Brierley Hill Health & Social Care Centre
Venture Way, Brierley Hill, West Midlands, DY5 1RUContact details and opening times
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Reviews
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Review titled Parking At The Centre Is An Absolute Joke.
Rated 4 stars out of 5
by Chris Stone - Posted on 09 January 2025
I have had my first wave vehicle for about three months & what happened to myself, my disabled wife & my three month old vehicle simply beggers belief. My wife has an appointment to have her legs dressed at the Brierley Hill Medical Centre in Brierley Hill. We arrived at about 9.10am & the only disabled space was that was avalibel was a space close to the entry to the car park. I opened the tailgate & lowered the ramp. I started to remove the straps off my wife’s power chair so she could roll out of the vehicle. I spotted a flash black Porsche Sports Car waiting to get past the ramp. Instead of awaiting for 30 seconds for my wife to get out of the car he decided to try & squeeze through the gap & drove over the end of the ramp & just drove off. Trying not to loose my cool I got my wife out. Made sure she was ok & went off to speak to the security guard who was acting as a car park attendant. I explained what had just happened as the drive of the Porsche walked passed. The security guard spoke to the guy & he said he didn’t realise what he had done. He was in a rush as he was a G.P!!!! To say words fail me is an understatement.
Visited January 2025
Brierley Hill Health & Social Care Centre has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Karen Thomas - Posted on 30 December 2024
Have been trying to now for 3 days to get an appointment. I have had cancer and still having treatment. I have found another concern and are worried. I’m told no appointments left 3 times and I ring from 7.30
Visited December 2024
Review titled Brierley Hill Health & Social Care Centre
Replied on 30 December 2024
Dear Karen, Thank you for taking the time to tell us about your experience. We are sorry to hear you are having difficulty trying to get an appointment. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Great Ultrasound team Unprofessional & rude receptionists
Rated 5 stars out of 5
by Mia Foster - Posted on 15 November 2024
While I greatly appreciated the professionalism and kindness of the ultrasound team, I encountered several issues during my visit that I feel need to be addressed. The Waiting Room Experience: • I arrived early for my appointment at 10:10 am and checked in with the ultrasound receptionist. Despite this, I was not seen until over an hour after my scheduled time. • During this time, a fellow patient expressed concerns about waiting too long while others with later appointments were being seen first. Instead of responding empathetically, the cardiology receptionist spoke to him in a rude and dismissive manner. • The cardiology receptionist then engaged in a loud conversation with the ultrasound receptionist, openly criticising the “ultrasound team.” This was highly unprofessional and uncomfortable for those of us in the waiting room. • Her attitude throughout the interaction was abrupt, as evidenced by her harsh “yes” when welcoming patients. My Experience: •When I was eventually asked why I was in the waiting room, I informed the cardiology receptionist I was waiting for an ultrasound. She took my name but provided no further communication. • After waiting over an hour, my partner, who was present to support me due to my anxiety, inquired about the delay. Unfortunately, the cardiology receptionist responded rudely to him as well, offering no apology or explanation but simply stating that I would be seen next. The Ultrasound Team: • Once I was seen, the sonographer, apologised sincerely for the delay and explained that it occurred because the receptionist had not booked me in properly, leading her to believe I had not attended. • Sonographer and her colleague went above and beyond to accommodate me despite the scheduling error. The sonographer even sacrificed her lunch break to ensure my appointment could proceed. Both professionals were kind, empathetic, and made me feel comfortable, significantly easing my anxiety. Suggestions for Improvement: 1. Reception Training: It may be beneficial to provide additional training to reception staff on professionalism, communication, and patient care to ensure all patients feel respected and informed during their visits. 2. Improved Communication: Implementing a system to keep patients updated about delays would help alleviate frustration and confusion in the waiting room. 3. Recognition for Staff Excellence: Ultrasound team deserve acknowledgment for their dedication and compassion in what was clearly a challenging situation. Thank you for taking the time to read my feedback. I hope these concerns can be addressed to improve the experience for future patients.
Visited November 2024
Review titled Brierley Hill Health & Social Care Centre
Replied on 04 December 2024
Dear Mia, Thank you for taking the time to tell us about your experience at our Radiology department. Firstly, we are sorry to hear that your appointment was not on time and the receptionist was rude and dismissive and made you feel uncomfortable during a loud conversation between both receptionists and her attitude was abrupt. We are happy to hear that the sonographer apologised for the delay and staff provided you with excellent care and treatment and provided a kind, empathetic and comfortable service whilst keeping you at ease. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised. All the best and take care, Patient Experience Team
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Review titled very rude sonographer and her assistant in Ultrasound
Rated 1 star out of 5
by Tina Grant - Posted on 16 September 2024
I went for a pelvis and transvaginal scan as per instructions/request from my gp. I arrived only to be treated so rude by the sonographer, she was so angry and uptight. She integrated me and very aggressive towards me and asking me medical questions I could not answer, when I could not answer them she started to interrogate my gp's reasoning for requesting the scan. To which I replied I can only tell you my symptoms and that my gp requested the scans as a result of my symptoms. She started to insult my gp and question his credibility and his professional ability, that he lacked knowledge of the scans and that he shouldnt have sent me for them. She then said my gp needed retraining. She took her anger out on me and I have no understanding as to why she treated me like this. Given the scan involved she made me feel so uncomfortable. She was so unprofessional and so was her assistant. I asked her to stop being rude to me and aggressive as I could not answer medical questions on behalf of my gp, she then persisted to ask her assistant if she thought that she was being rude to me and her assistant said "no" - I was in complete shock how I was being treated, how unprofessional, the manner they ganged up on me. Does the scanner realise she works for nhs - i.e. should care for people and their concerns?? She then said do you want me to continue with the other scan, I said yes as that is what my gp has requested, she did so reluctantly. She was so angry for some reason and rude. She should think twice about treating people in this manner. Disgusting service.
Visited September 2024
Review titled Brierley Hill Health & Social Care Centre
Replied on 23 September 2024
Dear Tina, Thank you for taking the time to tell us about your experience at our Radiology department at Brierley Hill Health and Social Care Centre. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
Appointment booked in adavance, arrived on time to the brierley hill medical centre, absolute fiasco on the medical centres own car park, people abandoning there cars in places that were not parking bays making it impossible to pass, called the centre to inform them and was told was ok to still come to appointment even tho i was now going to be late due to inconsiderate others blocking clearly marked non stoping areas with there cars, managed to exit the car park after 10minutes of waiting for a car to be moved from the exit lane, to be told the appointment could not go ahead due to being late( after calling them to report on absolute joke of a car park). Baby is 6 weeks old and is a ongoing concern with the medical centre. Appointment now missed and no help or consideration from reception staff at the gp dept. Absolute disgrace.
Visited April 2024
Review titled Brierley Hill Health & Social Care Centre
Replied on 19 April 2024
Dear Patient, I am sorry to note your concerns regarding the car parking facilities at Brierley Hill Health and Social Care Centre. Unfortunately, The Dudley Group NHS Foundation Trust are not responsible for the local GP services and the car parking facilities provided at Brierley Hill Health and Social Care Centre. You can raise your concerns to the Integrated Care Board (ICB) on 0300 0120 281 and select option 4 or email: bcicb.time2talk@nhs.net who will review and investigate your concerns further. Thank you for taking the time to contact us. Patient Experience Team
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Review titled Podiatry appointment
Rated 3 stars out of 5
by Zac - Posted on 25 March 2024
My dad needs is toe nails cutting phoned when they have said to get him in and explain that he is in pain and needs they doing to be told there is no appointment and will phone you when one is available for him
Visited March 2024
Review titled Brierley Hill Health & Social Care Centre
Replied on 03 April 2024
Dear Zac, Thank you for taking the time to tell us about your father’s experience at our Podiatry department at Brierley Hill Health and Social Care Centre. We are sorry to hear that your fathers experience was not a positive one. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled A Ghost Service
Rated 1 star out of 5
by Yvonne Stevens - Posted on 05 June 2023
My husband was referred to the service following a stroke. He has had one appointment where he was given a telephone number to call to make the next one. I have been trying to make this appointment since early May. I have called at all times of the day and no one answers just a machine. I complained to my GP who had made the referral. They had received numerous complaints and when they spoke to the service they were told that if someone called after 5 they could leave a message and someone would get back to them. I tried this but there is no way to leave a message. I do not see the point of a service that cannot be contacted. It is a waste of public money. I have even tried contacting the main switchboard at Brierley Hill medical centre at 9.30 a.m. and it was an answerphone message that told me to call back between 8.30 and 4.30 as the centre was closed. Unbelievable.
Visited May 2023
Review titled Brierley Hill Health & Social Care Centre
Replied on 16 June 2023
Thank you for taking the time to post feedback about your experience of our services. We are sorry to hear that you are having difficulty trying to make an appointment for your husband. We strongly advise you to contact our Patient Advice and Liasion Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who can support you further. Best wishes, Patient Experience Team
Provided by Care opinion
Information supplied by The Dudley Group NHS Foundation Trust