CAMHS - Child and Adolescent Mental Health Services
Child and Adolescent Mental Health Team, CAMHS - Beaconfield Resource Centre, Beacon Lane, Grantham, Lincolnshire, NG31 9DFContact details and opening times
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Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Daughter made a serious attempt on her life. Camhs visited her in hospital when I was absent. Daughter said she'd like me in the hospital during meeting but he told her he had another appointment so she needed to talk now. She said he answered her questions for her. I had a 5 minute safeguarding meeting which he told me to hide meds! Stating the obvious. Told us not to put her on antidepressants, camhs will visit in 8-12 weeks, she'll be 18 in the new year then she will be discarded. His attitude was dismissive and a total waste of time.
Visited August 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 29 September 2023
Hi my name is Lauren Worthington and I am the Service Manager for Community CAMHS. I am saddened to read your experience of accessing Child and Adolescent Mental Health Service (CAMHS). I would like to invite you to email our PALS department on lpft.pals@nhs.net so that we can review your concerns. We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services.
Provided by Care opinion
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Review titled Disgusting service even with MP involved.
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2023
I have never known anything like it. My daughter is very complex, she has a brain injury and mental health is a massive problem for her. The things she experiences are not nice (I won't go into too much detail) self harm, hearing voices, hallucinations etc. We were referred to Camhs by my daughters gp in 2012 Camhs called me, asked me a few questions and then decided that she was safe with me so they wouldn't see her or help. Anyway..it got too much for us all, I had to contact our MP to help us to get help from them. He managed to get us help and all they said is that she has anxiety. I have an anxiety disorder and never experienced what my daughter does, it is not anxiety. She was seen a few times but because she missed a couple of appointments due to pain ( currently going through tests to diagnose cerebral palsy) they said they would no longer see us and to contact them when she has pain under control. Our pediatrician has sent camhs a letter in July asking for us to get help again as my daughters mental health has deteriorated again. We now won't be seen until December..over 4 months after she was reffered. The service is absolutely disgusting! No support whatsoever at a time when children are struggling more than ever. I will be going back to the MP and I will be looking into other routes to get this service sorted out! I can see this sort of thing happens often and it needs to stop!!
Visited August 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 31 August 2023
I was saddened to read your difficulties in accessing support for your daughter. I would encourage you to contact our Patient Experience Team by telephone on 01529 222265 or via emails at lpft.pals@nhs.net so that we can review your concerns. We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services. Patient Experience Team Lincolnshire Partnership NHS Foundation Trust
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Review titled Inadequate support
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
I have experienced frustration and lack of support with camhs. They just like to blame the parents. Infact they have given me mental health problems. They refuse to give a diagnosis where as if one was given, help could be put in place. They shouldnt be allowed to continue as a service. They have upset us. They just do not understand how much. I'm lost for words really. They have completely wasted our time with meetings. They have written unacceptable letters to other services and I suffered a breakdown because of this. They just seem to be bothered about getting my child into school and not seeing the anxiety behind it all. They don't listen.
Visited July 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 07 July 2023
Good afternoon, I am sorry to hear of your frustration and poor experience of CAMHS. If you would like to discuss this further with me, please contact me via email amelia.harding@nhs.net. I would be keen to gain a more detailed understanding of the concerns you have mentioned, to see what improvements can be made. Many thanks, Amelia Harding (Quality Improvement and Assurance Lead, Specialist Services, LPFT)
Provided by Care opinion
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Review titled Awful mental health service
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
I have been coming to camhs for a few years and I have had not one good experience I have seen multiple staff and all have been unhelpful and unprofessional. All the staff in the camhs I go to are all unbothered and seem uninterested in helping anyone. Even the reception staff were always very unwelcoming and cold on my arrival. Multiple staff told me they would call my school to make a plan to set up support at school for me and no one ever did so I was forced to continue to struggle. Even after I was hospitalised nobody took any interest into putting any regular support in place for me. Not to mention to outrageously long time you have to wait to get an appointment just to hear that it’s been cancelled or pushed back to another day. You are better off paying for private mental health services than wasting your time here. I strongly urge you to seek some proper support somewhere else for your children. There needs to be a change and someone needs to make it. Judging by the amount of 1 and 2 star reviews it’s not just me with bad experiences with camhs. camhs need to do better with their mental health support and realise this is a very serious and dangerous problem, vulnerable adolescents with mental problems having no access to support.
Visited July 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 14 July 2023
Hi my name is Lauren Worthington and I am the Service Manager for Community CAMHS. I am sorry to read your feedback and experience of accessing Child and Adolescent Mental Health Service (CAMHS) and I am saddened to hear that you have had such a difficult experience and I would encourage you to contact our Patient Experience Team on lpft.pals@nhs.net or 01529 222265. If you feel able to give them your details, the Patient Experience Team can then ask a relevant manager within LPFT to look into your concerns and they can provide you with a direct response in relation to the feedback you raised. I apologise on behalf of CAMHS that the service we provided did not feel helpful to you, Thank you for sharing your experience of CAMHS in Lincolnshire, We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services.
Provided by Care opinion
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
At a time of stress when you need help this service is appalling, not fit for purpose and seriously failing Cambridge’s young people and their families. Mental health services need a very serious overhaul. What should be a simple process, is incompetent and disjointed and lacking any compassion or sense of urgency.
Visited June 2023
CAMHS - Child and Adolescent Mental Health Services has not yet replied.
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Review titled poor
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
I’ve now been at camhs for over a year. my experience was awful i have struggled with my mental health since i was around 13 i am now 17 almost 18, i have gone through a eating disorder and the support i had was awful the only good part was the dietician and my old doctor, i was given new camhs works and doctors around 4 months ago and they have been extreamly rude and invalidating, gone through loads of assessments for diagnoses ect to then to change mind last min and not diagnose me this left me confused,angry and upset, i have been so let down i could even say they actually made it worse the amount of invaliding. if you can afford i would 100% go private for help because camhs are usless all they do is make you feel worse than you did. i am extremely lost for words and am extremely upset with all the things my mental health has caused me to miss out. main issue is camhs workers aren’t good with eating disorders they have no clue what’s going on. it’s unfair on us and them. i am now struggling mentally more than i ever have and the medication i’ve been given doesn’t work and myself and my mum have mentioned this a lot and it’s been dismissed every time as has everything else my mums concerned about.
Visited June 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 07 July 2023
Good afternoon, We always endeavour to provide high quality care and support for our service users and their families, and I am very sorry this has not been your experience. I would welcome a discussion about your experience, to enable us to identify improvements. Please contact me via email amelia.harding@nhs.net if you would like to arrange a time to talk about the issues you have raised. Many thanks, Amelia Harding (Quality Improvement and Assurance Lead, Specialist Services, LPFT)
Provided by Care opinion
Information supplied by Lincolnshire Partnership NHS Foundation Trust