Cavendish House
Breeds Place, Hastings, East Sussex, TN34 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Embarrassing NHS Service
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2025
Has anyone heard such a thing. Within this service for over 2 years. Several and enduring mental health difficulties. Should I say I was lucky enough to of seen a Doctor once every 3 months. Diagnosed with some conditions within 1 hour. Is this possible. Recently been discharged from this service as I no longer meet the criteria. Criteria? I tried asked on more than one occasion "why" after 2 years I no longer meet the criteria. Things change I was told. They are unable to answer my questions. Is this professional? They sure do like to back up there "team" by telling rubbish and lies. Doctors/secretaries/seniors. I wrote to the head in desperate need of help. No reply. Is this acceptable? They definitely did not like me. Seems to me if you have a voice express yourself you are out the door. This service I believe is of no use to many I know this for a fact. Do they read there reviews? If they do they have obviously not taken peoples comments into account. Cavendish house. We are human might have a few issues going on right now. Might be you oneday. Show some compassion stop the excuses you all seem to have as a "team" put yourself if our situation if that is at all possible. Respect be nice be more understanding and stop judging people as if we are nothing.
Visited September 2024
Cavendish House has not yet replied.
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Review titled Lack of care
Rated 2 stars out of 5
by SimonL - Posted on 18 February 2024
After being referred to Cavendish house by my GP and contacting Cavendish house I have yet to be triaged after two weeks of waiting. Just another example of how an underfunded sector just doesn’t care for the patient. Deplorable.
Visited February 2024
Cavendish House has not yet replied.
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Review titled Re prescriptions - poor service.
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
I have to be honest, Cavendish house seem to think it perfectly acceptable that patients can go without their medication for any length of time. Kind of a tough luck attitude.They make no effort whatsoever to ensure a regular stream between themselves and whatever pharmacy they send their prescriptions to. The patients constantly have to go back and forth for their mental health medications and Cav. House don't always answer/help - This delay does not help their state of mind. It is abysmal and needs sorting asap please.
Visited August 2023
Review titled Cavendish House
Replied on 29 August 2023
Thank you for taking the time to share your concerns. I am sorry you have had a disappointing experience of our service. We will be sure to share this with the operational managers at Cavendish House for learning. Should you wish to raise this as a concern or complaint please do not hesitate to contact our Complaints and PALS Team on 0300 304 2198 or via email: pals@spft.nhs.uk Kind regards,
Provided by Care opinion
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Review titled Wouldn't recommend using
Rated 2 stars out of 5
by Rachel - Posted on 03 February 2023
Was classed as an urgent case, but had my appointment cancelled. When I requested for the doctor to call me, his secretary got very rude and said he is unable to call. (I was requesting a call back, when he is available). I had a prescription that was meant to be sent to a pharmacy from here, but the pharmacy never recieved it. When I called Cavadish house to chase, the secretary got very rude again and said to try the pharmacy. It is a constant back and forth. The doctor I am dealing with is wonderful and very helpful. He is understanding and listens. I would defiently recommend him.
Visited February 2023
Review titled Cavendish House
Replied on 13 March 2023
We are very sorry to hear of your recent experience, we are keen to learn from your feedback and would invite you to contact our Complaints & PALS directly via pals@spft.nhs.uk so that we can discuss this further with you
Provided by Care opinion
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Review titled Needs improving
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Cancelled appointment to see dr within 15mins of being due to see a dr. When you try call them all you get is ringing out no one to speak to . They don’t really care about the patients suffering with mental health.
Visited February 2023
Review titled Cavendish House
Replied on 13 March 2023
We are very sorry to hear of your recent experience, we are keen to learn from your feedback and would invite you to contact our Complaints & PALS directly via pals@spft.nhs.uk so that we can discuss this further with you
Provided by Care opinion
Information supplied by Sussex Partnership NHS Foundation Trust