CHEC Basingstoke
Inova House, Lime Tree Way, Hampshire Int Business Park, Basingstoke, RG24 8GGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disapointed with outcome !!
Rated 2 stars out of 5
by Trevor Lemar - Posted on 16 October 2024
A bit disapointed to be honest !! They are, as other posts say really lovely people there. However on the day for my first eye. They had to find another surgeon due to sickness. The young guy that did my surgery on 12th March 2024 exclaimed to his colleague that 'using the new lens folder makes things easier' Indicating that he perhaps e hadn't use it much before. Consequently I had lines/creases in my left eye replacement lens (iol), from the lens folder, that left me with massive diagonal light glares and blurred and ghosting vision. I have had the right eye done and my vision in that eye is crystal clear. The left eye that had the lines is now more blurry with ghosting that is worse than the cateract. I contacted CHEC this week 14/10/24 and asked to see an eye doctor about my ongoing left eye problem, to be told I have to go right back to the opticians for a new referral ! I was very much hoping that they would see me to put right what I feel they by accident messed up. I can't be bothered with Specsavers, so I will see if my GP will refer me to the Opthalmology Department at my local hospital to see of they will put it right for me !
Visited October 2024
Review titled CHEC Basingstoke
Replied on 07 November 2024
Dear Trevor Lemar, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. Should you wish to discuss your concerns further, please do not hesitate to call us on 0344 264 4160 or email customerservices@communityeyecare.org.uk. Best Wishes, CHEC
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Review titled Great Team at Basingstoke
Rated 5 stars out of 5
by John Bridgen - Posted on 07 November 2024
From entering the front door to leaving, the team at basingstoke are extremely attentive and helpful. The surgery was amazingly quick and painless. Great teamwork from the receptionist to the surgeon and everyone in between. Looking forward to my return to get the other eye done.
Visited October 2024
Review titled CHEC Basingstoke
Replied on 22 November 2024
Dear John Bridgen, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anna - Posted on 14 August 2024
My newly opened CHEC facility didn’t have any available appointments (no-one to operate the equipment) so I chose to go to the Basingstoke location. From the moment we walked through the doors the staff were very friendly and helpful, offering tea or coffee and biscuits! Everything was explained clearly and everyone was very reassuring about the procedure - which only took moments. I will be returning soon for the same procedure on my other eye. My grateful thanks to all
Visited August 2024
Review titled CHEC Basingstoke
Replied on 19 August 2024
Dear Anna, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Amazing assistance for my grandad
Rated 5 stars out of 5
by Danny Webb - Posted on 29 July 2024
I recently took my grandad to CHEC for his second cataract operation after coming to the practice 6 weeks before for his first cataract appointment. The service he received from the whole team was absolutely fantastic, he was welcomed on the door with a lovely smile and comfort with an offer for tea or coffee and some biscuits. He then met the doctor who was truly exceptional and professional in the service provided. My grandad actually said they made him feel more at ease and relaxed about his operation. Every step of the service my grandad had exceptional, and I cannot recommend the practice enough. They apologised to us for being slightly late with his operation, but they really didn’t need to as we both saw how busy they were during our time at the practice. Fantastic experience, and all the team should be applauded for their conduct and professionalism throughout.
Visited July 2024
Review titled CHEC Basingstoke
Replied on 06 August 2024
Dear Danny Web, Thank you for your fantastic review. We are delighted to hear that you are happy with the service your Grandad received from our colleagues at CHEC Basingstoke and that he was put at ease during his appointment. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your Grandad’s surgery. Best wishes, CHEC
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Review titled Everything worked just as it should.
Rated 5 stars out of 5
by Philip Nield - Posted on 26 June 2024
I had a consultation soon after my optician requested it and then the procedure was very soon after that. One day later and I think my eye is recovering well. My thanks to all concerned.
Visited June 2024
Review titled CHEC Basingstoke
Replied on 11 July 2024
Dear Philip Nield, Thank you for your lovely review We are pleased that you are happy with the service you have been receiving from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Tina Mcintosh - Posted on 13 February 2024
Brilliant Practice Very well looked after and informative. Well cared for through each step. Thank you for wonderful and friendly care
Visited February 2024
Review titled CHEC Basingstoke
Replied on 07 March 2024
Hello Tina Mcintosh, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be caring and friendly ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled New Experience
Rated 5 stars out of 5
by Retired Nanna - Posted on 26 January 2024
From the first visit to surgery yesterday everyone was so welcoming and friendly. The surgeon and his team were so professional and certainly went the extra mile to explain very clearly the whole procedure and I wasn't at all nervous. My grateful thanks to all at CHEC . Keep up the good work. You are a brilliant team.
Visited January 2024
Review titled CHEC Basingstoke
Replied on 07 March 2024
Hello Retired Nanna, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, welcoming and friendly ensuring a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Brilliant
Rated 4 stars out of 5
by John Allen - Posted on 16 January 2024
very organised, very friendly and very efficient. From start to finish, everything went well. Brilliant service.
Visited January 2024
Review titled CHEC Basingstoke
Replied on 26 January 2024
Dear John Allen Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and efficient ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Today everyone was really helpful
Rated 5 stars out of 5
by Celia - Posted on 16 January 2024
Today was really helpful and kind. we were well looked after and refreshments were much appreciated. Thank you We are veru grateful for Mum's cataract operation. Just one suggestion - eye test equipment for the initial tests was difficult because of Mums height and reduced mobility. I wonder if there are any adaptions, changes of the height of the table which could be made?
Visited January 2024
Review titled CHEC Basingstoke
Replied on 26 January 2024
Dear Celia Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC and that you felt well looked after. Best wishes CHEC
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Review titled very nice people, great care.
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
Very nice people. Lovely care and very attentive. Off site of main hospital with parking made it easier to get to. Thank you for everything.
Visited January 2024
Review titled CHEC Basingstoke
Replied on 26 January 2024
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you have received from CHEC. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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