Chec Ilford
Unit 2, The Horizon Building, Ilford Hill, Ilford, IG1 2DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled This is how the NHS should be.
Rated 5 stars out of 5
by Andrew Brooks - Posted on 02 October 2024
Was referred yo CHEC after my optician referred me. After having a consultation at CHEC at ilford Hill, two weeks later I'm having surgery. Fingers crossed it is successful but am so pleased how it has gone so far. This is how the NHS should be. Thank you to all the staff there.
Visited October 2024
Review titled Chec Ilford
Replied on 21 October 2024
Dear Andrew Brooks, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Absolutely amazing staff
Rated 5 stars out of 5
by Jess - Posted on 02 September 2024
I had an endoscopy at the Ilford building and just wanted to say a big Thank You and to say how well looked after I was. The team were all amazing. I could not fault anyone, they put me at ease, reassured me and made me feel comfortable from start to finish. I am someone who suffers with anxiety and was so nervous about the appointment so I couldn't be any more grateful for the way I was treated. They really are incredible people so would love for them to be recognised for the amazing care provided. Thanks team
Visited August 2024
Review titled Chec Ilford
Replied on 16 September 2024
Dear Jess, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great Practice
Rated 5 stars out of 5
by Maheshchandra Patel - Posted on 02 August 2024
All the staff from Admission to Discharge, including all the staff in the Theatre , treated me with such care, patience and speed, that was beyond call of duty and something we rarely experience these days in the NHS. I would also add that any patients testimonial is less of a recognition of a doctor's and staff's professional expertise and more of a recommendation of their ability to listen, care and heal. I can vouch for this fact, that your abilities are unmatched and exceptional. Thank you. Normally, Doctors and staff are in hurry and busy, but you gave your sincere and undivided attention yesterday and I am truly grateful and thankful to you for the treatment. God Bless Thank you so much. Many thanks again
Visited July 2024
Review titled Chec Ilford
Replied on 06 August 2024
Dear Maheshchandra Patel, Thank you for your kind review. We are delighted to hear that you are happy with the service you received from our colleagues at CHEC Ilford. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes, CHEC
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Review titled Strained
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2024
My honest review of this hospital. I've been to the Ilford branch a few times recently with my grandparent. It wasn't a great experience. The management I've seen was really harsh to the staff, and they seemed overworked and overwhelmed. The nurses looked like they had a lot on their plates running around whilst getting spoken to like dirt. They definitely need more staff working and a healthier positive environment. It’s awkward seeing staff treated badly in that way especially being with my grandparent. How can I trust the management will be kind to them if I’m not there? I heard other patients saying staff smoke in hospital uniforms outside, which is shocking due to cross-contamination risks. It's frustrating that there's no direct parking, only the faraway Exchange Car Park. On the bright side, waiting times in Ilford are quick, which is a plus and the building in my experience is very clean.
Visited July 2024
Review titled Chec Ilford
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients or their relatives to feel frustrated by the service provided and strive to ensure our patients needs are met and that they remain cared for throughout their treatment. We are however pleased to learn of your satisfaction with CHEC’s waiting times and cleanliness within our clinic. Should your grandparent wish to discuss any concerns further they can email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
Information supplied by CHEC Preston