CHEC Stevenage
The Forge, 85A Queensway, Stevenage, SG1 1EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very amateur
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
The place is in a converted shop, the reception staff were sort of helpful. The First Lady “health professional “ that I saw had a script that she could not deviate from, from the very beginning I had zero confidence in the process. It seems that you need to go through a series of not very skilled people before you reach the skilled person. I had so little confidence that I left after a short time. If this is the future of the privatised nhs then god help us.
Visited October 2024
Review titled CHEC Stevenage
Replied on 07 November 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction with the service you have received from CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, and so we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk. Best Wishes, CHEC
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Review titled Excellent service.
Rated 5 stars out of 5
by Graham - Posted on 30 October 2024
Probably like everyone i was a bit nervous of having cataract op. But from reception all the way through to completion i felt at ease Your doing a great job!!
Visited October 2024
Review titled CHEC Stevenage
Replied on 22 November 2024
Dear Graham, Thank you for your excellent review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Wow! This is how the NHS should work.
Rated 5 stars out of 5
by Jon Yates - Posted on 27 October 2024
I have recently had two cataract operations undertaken here. The staff are brilliant from reception through to operating theatre, being friendly and super efficient. I was a bit nervous to begin with as anything to do with eyes makes me a bit squeamish but all the staff promised me a painless experience which would be over in a few minutes. They told the truth. From having really poor foggy vision, post op, I now have no need for glasses. What a transformation. I can't thank the whole team enough.
Visited October 2024
Review titled CHEC Stevenage
Replied on 22 November 2024
Dear Jon Yates, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Possibly damaged my eye
by Ashley Wright - Posted on 15 November 2024
I visited the site last month for a routine high eye pressure check that I have had many times before in Hertford which is now closed (I have thicker than normal cornea). Whilst in the waiting room, I noticed the optometrist was extremely distracted, constantly leaving the room and looking around for someone outside of the building every 10 minutes or so. This happened even when I was sitting in the room. The optometrist didn't use the usual tool which I rest my chin on, instead instructing me to sit still and just using a pen-like implement to poke my eye by hand and swirl it against my eye. This caused a lot of discomfort at the time but I trusted the process. After an hour of visiting, the pain subsided. It was only several days later I noticed that the eye's vision was now permanently blurry. After visiting my usual opticians to find out if there was something wrong, they verified that my cornea is now scratched and I was prescribed eye drops to try and repair the damage as it isn't healing even after 3 weeks. I tried to call CHEC today as I've had at least 3 appointments booked with them but only 1 is appearing in my NHS app. I was 25th in the queue. After waiting over 40 minutes, I reached the front of the queue where a voicemail stated the mailbox was full, and then disconnected me. Needless to say I feel completely let down and regret visiting this clinic. I will now have to visit a hospital as my eye is stinging and painful every morning. I hope the damage caused isn't permanent
Visited October 2024
CHEC Stevenage has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Stevie - Posted on 24 August 2024
From booking in to leaving, staff kept me informed, were kind and friendly. Surgery was prompt and swift.
Visited August 2024
Review titled CHEC Stevenage
Replied on 27 August 2024
Dear Stevie, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, kind and friendly, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled A very big Thank You
Rated 5 stars out of 5
by Venessa M - Posted on 07 June 2024
I had Cataracts in both eyes and received appointments for both eyes very quickly. The clinic is run very efficiently and the staff from the Receptionists to the surgeon were very professional and my eyesight has improved enormously.
Visited June 2024
Review titled CHEC Stevenage
Replied on 11 July 2024
Dear Venessa M, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly. Best wishes CHEC
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Review titled Staff attitude
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2024
The clinic is well set up and seems to be efficient. However. I was disappointed by the manner of the technician who administered my eye scan: she was brusque and peremptory to the point of rudeness. It's a great shame that one person with a bad attitude can undermine the good work of her colleagues and the organisation.
Visited June 2024
Review titled CHEC Stevenage
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are however pleased to hear of your satisfaction with our clinic. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160.
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Review titled Wonderful practice, we are lucky to have you.
Rated 5 stars out of 5
by Lynn - Posted on 27 May 2024
From walking in the door to leaving, everyone was just so kind, patient, and reassuring, never actually felt nervous or stressed, but was before the actual day.
Visited May 2024
Review titled CHEC Stevenage
Replied on 11 July 2024
Dear Lynn, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be kind, patient and reassuring, ensuring a patient remains comfortable. We always want a patient’s journey to run smoothly and put them at ease. Best wishes CHEC
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Review titled Extremely good practice
Rated 5 stars out of 5
by Steve B - Posted on 09 February 2024
Pain free, quick and amazing improvement to sight
Visited February 2024
Review titled CHEC Stevenage
Replied on 07 March 2024
Hello Steve B, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and the outcome of your appointment. Best wishes CHEC
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Harry - Posted on 12 February 2024
The service I received at CHEC Stevenage was second to none. The staff and facility are great and highly professional. I cant wait for my cataract to grow back, I can come again (only joking)
Visited February 2024
Review titled CHEC Stevenage
Replied on 07 March 2024
Hello Harry, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuring a patients journey runs smoothly for them. Best wishes CHEC
Information supplied by CHEC Preston