CHEC Westbourne
97 Poole Road, Bournemouth, BH4 9BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Happy with the service
Rated 5 stars out of 5
by Sandra Lloyd - Posted on 02 June 2023
I was originally unable to call CHEC as the CHEC telephone number had changed recently. I looked it up on google to get the number, so it wasn't too much of any issue for me. I had my appointment details text over to me which was good. At the clinic I found no issues and no problems, the appointments run on time and was very happy with that. I think good communication is important and the Dr's don't alarm people, as some may worry. I would recommend CHEC.
Visited June 2023
Review titled CHEC Westbourne
Replied on 08 June 2023
Dear Sandra, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed during their appointments. Best wishes CHEC
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Review titled Polite Staff
Rated 3 stars out of 5
by Jennifer Porter - Posted on 28 June 2023
When I went for my appointment with CHEC, everything went well and it was on time, the staff were polite and every thing was fine. I had a query when I saw the technician and she was unable to answer my question as she was not a clinician, but this has since been resolved.
Visited June 2023
Review titled CHEC Westbourne
Replied on 04 July 2023
Dear Jennifer Thank you for your review. At CHEC, we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. Our colleagues strive to be professional, caring, and efficient, ensuring a patient is well-informed throughout their treatment. Where patient queries are raised, we are keen to ensure these are answered promptly even if additional input in doing so is required. We are pleased to hear your query has since been resolved and your appointment went well. We look forward to welcoming you at future appointments. Should you wish to discuss this further please do not hesitate to contact us at chec.quality@communityeyecare.org.uk or call on 0334 264 4160.
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Review titled No Contact phone numbers
Rated 3 stars out of 5
by Anonymous - Posted on 18 May 2023
I was waiting for a prescription to be sent to my gp surgery but had not arrived after two weeks. Was told to check local pharmacy not there either. Attempted to contact chec in Westbourne direct but no phone numbers available. Tried 0330 100 4730 all I got there was an automated answer saying 'no one available' Very poor service!!!!!
Visited May 2023
Review titled CHEC Westbourne
Replied on 19 May 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. Should you wish to discuss any concerns further please email us at customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Put my fears at rest
Rated 5 stars out of 5
by Martine Kaufman - Posted on 21 April 2023
Today I saw an Ophthalmologist at CHEC in Christchurch. Was made very welcome. The doctor was really thorough in explaining why they were checking my eyes again. This was my second visit to CHEC. She went through my medical history. I then had a detailed eye examination with her explaining every step of the way. The doctor was very friendly and very professional, and took her time with me, even though they were clearly busy. I felt very at ease with her. I need to go back in three months for another check up, but for me it’s so much easier to attend here than at the hospital, so very glad of this service. The doctor was very reassuring, made suggestions about my eye health, and I left happy knowing my condition was not as bad as I had thought.
Visited April 2023
Review titled CHEC Westbourne
Replied on 24 April 2023
Dear Martine, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease and left reassured during your appointments. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC
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