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CHEC Worcester

Unit 7A-7B, Martins Quarter, Silver Street, Worcester, WR1 2DA

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about CHEC Worcester.


Reviews

Displaying 1 to 7 of 7

  1. Review titled CHEC Worcester fantastic !

    Rated 5 stars out of 5

    by Mrs TP - Posted on 04 November 2024

    I arrived at 9am y appointment was 9:15am as the first patient didn’t arrived I was called in to have a skin tag removed below my eye! From Receptionist to the three lovely nurses everything was explained so clearly I was in and out in no time ! The CHEC Worcester very well organised so clean we are lucky to have this service in Worcester away from the main hospital. Thank you so much !

    Visited November 2024

    Report as unsuitable

    CHEC Worcester has not yet replied.


  2. Review titled Bad manners

    Rated 3 stars out of 5

    by Mike Clarke - Posted on 04 July 2024

    Again, I had to leave for another appointment after I was not seen for 45 minutes after my appointment original time. My original time was for 0830 and I had to leave at 0915. The Dr didn't enter the building until past 0900.

    Visited July 2024

    Report as unsuitable

    Review titled CHEC Worcester

    Replied on 20 August 2024

    Dear Mike Clarke, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. Unfortunately, the doctor was delayed in starting their clinic due to unforeseen circumstances and although every effort was made to see all patients, we appreciate this is not always possible. We would like to apologise for any inconvenience caused and can confirm we have passed your feedback on to the team for reflection in an aim to continually improve our services and patient experience. Best wishes CHEC

    Report as unsuitable


  3. Review titled Highly recommended

    Rated 5 stars out of 5

    by Diane Mann - Posted on 06 April 2024

    I had cataract surgery yesterday. From start to finish the treatment I received was outstanding. All the staff are so helpful and friendly. We are extremely lucky to have this facility in Worcester.

    Visited April 2024

    Report as unsuitable

    Review titled CHEC Worcester

    Replied on 12 April 2024

    Dear Diane Mann, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC. Our colleagues strive to be professional, helpful and friendly ensuring a patients journey runs smoothly for them. Best wishes CHEC

    Report as unsuitable


  4. Review titled Today fell short

    Rated 5 stars out of 5

    by Viola White - Posted on 20 March 2024

    I have visited Worcester CHEC on several occasions and always been extremely impressed by the standard of care. Today was an exception. I had been referred by my optician after a scan as an urgent referral. I visited Kidderminster CHEC on Tues. as a prearranged appointment but they were only able to do visual field tests as they don't have a scanning machine. Your Worcester receptionist was able to then book me a double appointment for today. The scan was carried out very well but when I saw the consultant things changed. Unfortunately, he did not seem to have any idea why I was there (only saying it was my 6 month review). I tried to explain the circumstances but he seemed extremely dismissive. Also, to my amazement he said he was unable to access yesterdays tests. At one point I thought he was mistaking me for a different patient. I tried to explain that the technician had been concerned about the field tests, but that didn't seem to register as significant. Eventually, after what seemed like a heated discussion he said he would book another field test (why??) and at that point said he needed to see the next patient. I am staggered in this day and age that tests carried out by your staff the previous day are not immediately transferred to my account!! I left feeling quite upset as I felt he just wasn't interested in what I had to say. Such a shame as I've always felt so well looked after. Let's hope it was a blip!!

    Visited March 2024

    Report as unsuitable

    Review titled CHEC Worcester

    Replied on 12 April 2024

    Dear Viola White, Thank you for your review. We are pleased to hear of your satisfaction with the service received across several different visits. We wish to assure you that we except high level care to be provided to our patients at all times, we appreciate your feedback and take this on board, this allows us to continually improve patient experience. We look forward to welcoming you back for your future appointments. Best wishes CHEC

    Report as unsuitable


  5. Review titled The NHS at its very best

    Rated 5 stars out of 5

    by Anonymous - Posted on 02 February 2024

    My father had cataract surgery here and both he and I are very impressed by the clinic and its staff. Extremely efficient, everything explained clearly, wonderful talented and caring staff.

    Visited February 2024

    Report as unsuitable

    Review titled CHEC Worcester

    Replied on 07 March 2024

    Hello, Thank you for your positive review. We are delighted that you are happy with the service your father received from CHEC. Our colleagues strive to be caring, efficient and informative, we always want a patients journey to run smoothly for them. Best wishes CHEC

    Report as unsuitable


  6. Review titled Poor Communication

    Rated 1 star out of 5

    by Anonymous - Posted on 22 January 2024

    Not told of cancelled appointment, asked to return later. This was not possible because of work and driving restrictions

    Visited January 2024

    Report as unsuitable

    Review titled CHEC Worcester

    Replied on 07 March 2024

    Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to unforeseen circumstances, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.

    Report as unsuitable


  7. Review titled Good experience

    Rated 5 stars out of 5

    by Anonymous - Posted on 23 November 2023

    Right eye perfect. Left eye focus not good yet. I felt that the shield was not comfortable with the brightness straight after. The eye streamed. Perhaps this this could be improved by having reflector material ( Sunglasses?) Could not fault the staff helpful and jolly. Enjoyed my cuppa after! Thank you

    Visited November 2023

    Report as unsuitable

    Review titled CHEC Worcester

    Replied on 27 November 2023

    Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, helpful and jolly ensuring a patients journey runs smoothly for them. Best wishes CHEC

    Report as unsuitable




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