Cheshire and Merseyside Treatment Centre
The Captain Sir Tom Moore Building, Halton General Hospital, Earls Way, Runcorn, Cheshire, WA7 2HHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Cheshire and Merseyside Treatment Centre.
Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Sandra - Posted on 26 July 2024
I had a total knee replacement at Orthopaedic Surgery Unit at Halton and have absolutely nothing but praise for every member of the teams involved in my care and experience. From the pre-op and knee school class to admission, surgery and post/op care the many staff are all reassuring, kind, caring and respond quickly to any needs or concerns. The theatre team, anaesthetists, surgeons and nurses explain carefully each step of the process and are patient when answering any questions. After surgery on the ward the nurses, physios, occupational therapists, care assistants are all dedicated to helping (in a dignified manner especially with personal care in the first 12/24 hours after surgery) and are also friendly at the same time. This leads to as relaxed an experience as possible. The food provided is of an excellent quality and is tasty and fresh (soup and sandwiches at lunch ) the ward is cleaned daily by the cleaners and monitored regularly. All in all this team shows the best in care and expertise that the NHS can provide and this team has done for many years now, I had previous surgery 6 years ago and was impressed then and am delighted that the high standards have continued to the present day.
Visited July 2024
Review titled Cheshire and Merseyside Treatment Centre
Replied on 29 July 2024
Dear Sandra, Thank you for your wonderful feedback about your experience at the Orthopaedic Surgery Unit at Halton. We're delighted to hear your praise for our team and the care you received. It's great to know that you felt well-informed and supported throughout your surgery and recovery. We're also pleased you enjoyed the food and cleanliness of the ward. We hope you are making a good recovery. The Communications Team
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Review titled Neglect
Rated 2 stars out of 5
by Kathlern Garrett - Posted on 08 February 2024
My son attended the clinic at nhs cheshire and mersey side under orthopedics . He has been badly neglected no information about his operation leg left in plaster no further appointment high risk of blood clots ran out of injection had to ring the hospital for more just been left its dischusting simeone needs to take responsibility for this
Visited February 2024
Review titled Cheshire and Merseyside Treatment Centre
Replied on 19 February 2024
Dear Kathlern, We are very sorry to read about your experience. We would ask that you contact our patient, advice, and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Kind Regards The Communications Team
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Review titled Good practice
Rated 5 stars out of 5
by Jacqueline T - Posted on 15 February 2024
I had a total knee replacement at Captain Sir Tom Moore Unit and although extremely painful, my experience of the unit was not. All the staff were wonderful; care assistants, nurses, theatre staff, physios and surgeons. The information about the procedure was given in a booklet beforehand and was clear and easy to understand. This unit shows our healthcare system at its best- compassionate, caring and communicative. The staff visibly enjoy their work, with nothing too much trouble. Two young student nurses have a good start to their careers on this unit.
Visited February 2024
Review titled Cheshire and Merseyside Treatment Centre
Replied on 12 March 2024
Dear Jacqueline, Thank you for taking the time to leave feedback and we hope you are making a good recovery. It was lovely to read about the staff and student nurses who cared for you. The Communications Team
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Review titled Lack of information
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2023
My daughter is type 1 diabetic and is autistic. She had no information about timings apart from being advised to arrive at 07:30. This is not helpful for someone who has food sensory issues and isn’t given any information about meal times or what might be offered - she’s have taken something if she’d had that. She had brought very little to do as she assumed that the small procedure wouldn’t take too long. It doesn’t actually take place until 10 and a half hours later causing an enormous amount of stress due to the ‘not knowing’ I have been waiting to bring her home since this morning and it’s now 18:47 and she’s just informed me that she’s managed to get dressed with one hand and is almost ready to leave. What an unbelievable situation which could be so easily avoided with some knowledge of timings and what she might have been able to benefit from bringing with her. There’s no need for the secrecy really, transparency and honesty is always more helpful. I was thoroughly disappointed and will now try and manage the aftermath. Autism and diabetes should be well understood in a hospital of all Places.
Visited July 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 12 July 2023
Hello, We are sorry to read about your daughter's experience at her appointment and would ask that you contact our patient advice and liaison team (PALS) to discuss her care further. You can contact them via email on whh.pals@nhs.net or call 01925 275512 to discuss further. Your feedback is very important to us to help shape future care and to understand how we can improve things for patients with diabetes and autism as they navigate their healthcare. Regards Gina Coldrick Communications Specialist
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
I went for a scan at the Tom moore building and could not fault the service from start to finish. From the reception staff, the male nurse who put the canulla in and the radiologist, ( sorry I didnt get her name)they all put my mind at ease and was really friendly, they explained everything theyv were doing and no waiting about. Unlike Warrington hospital. Well done
Visited March 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 21 March 2023
Hello, Thank you for taking the time to leave feedback, it is much appreciated. We will share your lovely feedback to the teams. Kind Regards, The Communications Team
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Review titled Breast Clinic Mammogram
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2023
Positive: Polite and friendly staff who explained each step. Hospital is modern and fresh. Negative: Although it is understandable that it’s a breast screening clinic, patient dignity wasn’t maintained by providing an open front gown to transition from 1 room to another. I had to stand in the middle of the room covering my bare breasts with my hands whilst she asked me check list questions, before asking me to step over to the machine.
Visited March 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 14 March 2023
Dear patient, Thank you for taking the time to leave feedback and for sharing your experience of your appointment. We will share with the team involved, so that they can learn from your experience and make changes to improve patient dignity. If you would like to add anything to your experience please do not hesitate to contact our patient advice and liaison service (PALS) on whh.pals@nhs.net . Regards The Communications Team
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Review titled Felt like a guest in a Hotel
Rated 5 stars out of 5
by John A. Hutchinson - Posted on 19 February 2023
May I take this opportunity to thank all the team at the Captain Sir Tom Moore unit for the pre op, inpatient and post op care I have received during my recent Total Knee Replacement operation. I could not have been looked after better anywhere else. I can’t name anyone specifically but from the ward cleaner, Porter, the Care Assistant’s all the Nurses, Physios and Medical teams everyone was so professional, caring and friendly. I felt like they cared that I should recover as soon as possible and that it was their job to see I did. The place was spotless, the food was good what more can I say. I wish you and all the staff at the Centre my best wishes for your continued success in the future and in the care you provide for all your patients. Once again thank you very much for my new knee and my continued mobility.
Visited January 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 20 February 2023
Dear John, Thank you for taking the time to leave feedback, it is much appreciated and lovely to read, we hope that you are recovering well. We will send your feedback to the CSTM pre-op. Kind Regards The Communications Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust