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Community Mental Health Team (Holly Lodge)

45 Church Lane, Cheshunt, Waltham Cross, Hertfordshire, EN8 0DR

Contact details and opening times

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Reviews

Displaying 1 to 2 of 2

  1. Review titled horrific

    Rated 1 star out of 5

    by Anonymous - Posted on 19 July 2024

    i was recently told while my 18th isn’t untill september that i am not able to get help from this team due to my age after speaking with others it’s became clear they should of taken me on up to my birthday after urgent referrals they take months to get in touch then are absolutely useless with no help offered i was clearly in distress on the phone and was repeatedly asked questions about a traumatic experience after i was told i wasn’t going to be helped by them so why ask questions and being something to the front of mind if you won’t help!?

    Visited July 2024

    Report as unsuitable

    Review titled Community Mental Health Team (Holly Lodge)

    Replied on 22 July 2024

    I was sorry to read of your experience and so that we can thoroughly investigate, we ask that you contact our Patient Advice and Liaison Service at hpft.pals@nhs.net or call us on 01707 253916

    Report as unsuitable

  2. Review titled Constantly let down

    Rated 1 star out of 5

    by Anonymous - Posted on 11 April 2023

    I have no faith having help from here. Despite desperately needing help I feel made to feel not unwell enough to need help. Actually feel worse when I try to make contact. So I don't bother as not good when you're told to reach out for help, only to feel worse afterwards.

    Visited March 2023

    Report as unsuitable

    Review titled Community Mental Health Team (Holly Lodge)

    Replied on 12 April 2023

    Thank you for your feedback. I was sorry to hear about your experience of our services. Please contact our Patient Advice and Liaison Service on 01707 253916 or email hpft.pals@nhs.net so that we can investigate your concerns and support you. PALS and Complaints, Experience Team

    Report as unsuitable

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