Community Outpatients Dermatology
11 Kingshill Close, Hayes, Middlesex, UB4 8DDContact details and opening times
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Reviews
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Review titled unsatisfactory
Rated 1 star out of 5
by goodvibes - Posted on 13 September 2024
Offered me an appointment for a small child with no access to own transport at an inconvenient time, so having travelled 1.5 hours in a rush hour with a small child, and having taken time off work and paid for childcare for my other children, they sent a didn't attend message 7 minutes into the appointment time and the doctor refused to see us when we arrived 10 minutes late as they file gets locked. At no time had they informed me of this, the phone number to advsie of the short delay was switched off and no feedback loop at all. No empathy, no patient centricity. The person who booked the appointment like in the first place, whispers into the phone and makes it very clear how much they'd rather not be talking to you or doing their job. This isn't a service but a way to bill the service commissionary for the service that isn't available.
Visited September 2024
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Information supplied by Concordia Community Outpatients Ltd