Cornwall 111 Service
Wellington House, Queen Street, Taunton, Somerset, TA1 3UFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Promised a call back within 6 hours........
Rated 1 star out of 5
by Jon doe - Posted on 14 July 2024
Spoke to two people but needed to check with a doctor. Promised within 6 hours... 12 hours later still waiting. Wish I would have just gone to a&e. Awful. Wonder why so busy and cant speak to a local cornish man.
Visited July 2024
Cornwall 111 Service has not yet replied.
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Review titled Frustrating servive
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2024
I contacted 111 over the bank holiday, this was at 10.33 am on Sunday 26th. I went through the assessment process and was told I would be contacted within 4 hours. To my delight I was telephoned by a Doctor one hour later. I explained my problem and sent pictures and was contacted almost immediately with advice. I was told to go to MIU at Liskeard and they would be able to clean my wound and prescribe antibiotics for the infection which had set in. I attended the MIU and after a 2 hour wait was seen by the triage nurse who informed me that she couldn’t do anything , that I would have to see a doctor which was not an available option at the MIU! I went back home and contacted 111 again to explain my problem. However hard I tried to say that I had already been assessed and advised by a doctor to go to MIU which hadn’t resolved my issue, I had to go through the same assessment process again which was very frustrating. I was then told that I would be contacted in the next 8 hours. This didn’t happen, I was contacted 11.5 hours later at 01.30 am on the Monday morning by another doctor who told me to go to Liskeard hospital in the morning and that there would be some antibiotics waiting for me. Much to my relief, the antibiotics were there for me when I arrived. My concerns are that the first doctor I spoke to was under the impression that a nurse led MIU could prescribe antibiotics which they clearly couldn’t, that the operators who take the first call to 111 cannot deviate from having to reassess when clearly I had been assessed already and misinformed about the course of action to take, that I had an infected open wound that required antibiotic treatment and had to wait 24 hours to start treatment and the fact that the 111 operators and doctors plus myself wasted so much time achieving the correct outcome.
Visited May 2024
Cornwall 111 Service has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Gemma - Posted on 02 July 2022
Did an online assessment this morning and received a phone call with a nurse very promptly after, lovely lady who was so helpful, unfortunately they were having some technical difficulties but still managed to get me organised with a phone call with a GP very quickly. Couldn't have been more helpful. Call came again very quickly, no need to be seen and antibiotics sent straight to my local chemist. All sorted in 2 hours. Absolutely fantastic and made very straightforward by a very stretched NHS. Having health anxiety these calls are difficult for me to make in the first place but I was treated with absolute care and given excellent advice. Thank you!!
Visited July 2022
Cornwall 111 Service has not yet replied.
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