Cornwall Out Of Hours
Cudmore House, Oak Lane, Truro, Cornwall, TR1 3LPContact details and opening times
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Reviews
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Review titled Welcoming practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2024
Staff were lovely and friendly. I felt really comfortable in an environment I'm usually nervous in. Gave me good advise and explained everything I was unsure of.
Visited August 2024
Cornwall Out Of Hours has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Susan Carscadden - Posted on 28 July 2024
I was seen very quickly. The GP was professional, very caring and kind. I left feeling very reassured, with meds and advice on further care, if needed. I was very happy and highly impressed by the out of hours Cornwall Service.
Visited July 2024
Cornwall Out Of Hours has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Jayne - Posted on 21 June 2024
After completing a short online 111 assessment for my daughter I was rung back by a doctor who did a telephone triage . We were then advised she needed to be seen and was told the local out of hours centre would contact us. We were rung back and an appt made, we went straight to the out of hours centre and was seen immediately. The gentlemen on reception was very polite and helpful. The doctor was very thorough and gave my daughter an injection and some medication to take away . The whole experience was very efficient and professional and has restored my faith in OOH care , It was a very reassuring experience , and I was so grateful we were able to be seen.
Visited June 2024
Cornwall Out Of Hours has not yet replied.
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Review titled Great service on a Friday evening
Rated 5 stars out of 5
by Ruth Barnes - Posted on 24 June 2023
Attended local MIU for treatment for shingles whilst on holiday, lovely helpful nurse quickly saw me To avoid a long wait as sadly explained it was out of their scope of conditions. I called 111 for advice at 3.30 on a Friday. They recommended I register as a temporary patient at a local surgery to be seen. After I explained the chance of an appointment so late on a Friday was extremely unlikely so they agreed to book a telephone assessment with an OOH practitioner. I received a call at 7pm and after obtaining the full clinical history and assessment from the MIU and local Pharmacist issued a prescription instantly for me to collect! Thank you. In a time When the NHS and GPs are getting a bashing I wanted to highlight an example when it all worked smoothly and a big thanks to the practitioner who was working a 13 hour shift over night to provide the service
Visited June 2023
Cornwall Out Of Hours has not yet replied.
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Review titled Rude unhelpful phonecall experience
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I rang 111 this morning due to my son splitting his head open on a slate fireplace. I was asking for advise by attending minor injuries unit and was unsure if I needed to ring 111 before attending due to previous restrictions in covid times. The lady was very unhelpful, rude and unkind. She wouldn't answer the question and spoke to me in a rude manner, I was trying to console my toddler and she shouted at me for her being on speaker phone and had no care or compassion. I cut the call short after explaining that I was going to take my son straight to MIU. I then had a phone call back and she had a go at me for cutting her off. I repeated that I am going to MIU and hung up. I then received a further phonecall aggressively asking me if I want the assessment or not. Yet again I explained that I am on my way to MIU and no and said I felt she was rude and unhelpful and yet again she had a go at me for prev terminating the calls
Visited February 2023
Review titled Cornwall Out Of Hours
Replied on 10 March 2023
Dear Anonymous Thank you for taking the time to post your review. I am sorry to read about your experience when contacting 111 regarding your son. The initial call to the 111 service for residents and visitors in Cornwall is taken by HUCS and I would be happy to forward your complaint to them for investigation. If you would like to forward your contact details to me at kernowhealthcic.khcicgovernance@nhs.net I will facilitate this. Kind regards Esther Governance Administrator Kernow Health CIC
Information supplied by Devon Doctors Ltd