Courtside Surgery
Kennedy Way, Yate, Bristol, Avon, BS37 4DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
I have recently visited the surgery a number of times and when I’ve needed an appointment one has been found for me. The two nurse practitioners are both friendly and knowledgeable. The doctor took the time to listen to me and I felt cared for and not rushed. Special thanks go to the receptionist who was working on Thursday afternoon. Who came away from the desk to check on me and it was very much appreciated. Thank you all for helping me when I was feeling poorly.
Visited March 2023
Courtside Surgery has not yet replied.
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Review titled Great Admin staff, Nurses and Doctors
Rated 5 stars out of 5
by Abi - Posted on 25 February 2023
Many people complain about the service from their doctors but I have to say the staff at courtside provide a great service. When I was confused about my repeat prescription the admin staff were kind and helpful. The nurses are caring and thorougher. The econsult process works really well in getting a response and managing the doctors time. Thank you to all in the practice.
Visited February 2023
Courtside Surgery has not yet replied.
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Review titled Went out of the way
Rated 5 stars out of 5
by Digby Hartridge - Posted on 16 December 2022
My pharmacist had been unable to obtain a prescription drug and I came in to ask if my GP could suggest an alternative. Without any prompting the receptionist went away to source the drug from another pharmacy, which uses a different supplier. Very helpful indeed at a stressful time for me and, I suspect, for the Surgery, too.
Visited December 2022
Courtside Surgery has not yet replied.
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Review titled Excellent organisation.
Rated 5 stars out of 5
by Ingrid - Posted on 05 November 2022
The flu/Covid clinic is run like a military operation…in a very kind and gentle way. Excellent service thank you Team Courtside.
Visited November 2022
Courtside Surgery has not yet replied.
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Review titled First class consultation
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Feeling unwell for a while I came to see one of the fabulous GP team. She was so thorough, looking into every potential cause of the issue that I have. I feel reassured that if there is something which needs treatment, it will come to light. I have always found the staff at this surgery extremely welcoming and helpful, and I am sure they do everything possible to serve their patients. A very impressive organisation.
Visited November 2022
Courtside Surgery has not yet replied.
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Review titled Long waiting list and then taken off
Rated 2 stars out of 5
by Mel - Posted on 25 March 2024
Been waiting a year and half for minor surgery only to be taken off the list and been told I have to have another appointment with the Gp No communication from GP end , I have been calling asking for my appointment , only to be fobbed off, very distressed with being informed I have been taken off the list for no good reason Also when I was initially referred I was told it would be done in two weeks - this was back in November 2022
Visited November 2022
Courtside Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
After completing an e-consult report online late afternoon I was very impressed to receive a response early the following day. I had expected a written response but was asked to make an appointment to see a nurse practitioner which I did for the following day. After a thorough examination I was given a comprehension explanation of a possible cause for my symptoms along with advice on how to manage & treat them. A refusal was made to a specialist because of an existing condition & advised on timescales. A text was sent to me with the link for the condition with further information, diagram & treatment. Every member of staff I have ever had to contact has been very professional & helpful. The practice has an excellent system which advises me when I am due any check ups or tests I feel very fortunate to be a patient here & I have happily recommended friends to this practice.
Visited October 2022
Courtside Surgery has not yet replied.
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Review titled Great smear test experience
Rated 5 stars out of 5
by Charlotte - Posted on 10 September 2022
I came to the practice yesterday for my smear, an experience most vulva owners dislike. I was greeted by a warm and welcoming nurse, who chatted as if we’d met before, which took my mind off the procedure. I didn’t experience any discomfort whilst she took the sample, which she said was because I was nice and relaxed. I don’t normally write reviews, but I was so impressed by this nurse I wanted her to be recognised for her lovely friendly manner, whilst being professional and efficient. Thank you
Visited September 2022
Courtside Surgery has not yet replied.
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Review titled Unacceptable Service
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
I was left a message that there was an issue with my blood test and then when I called the surgery I was told that I would have to wait over two weeks to be told what the problem was, as the doctor only works part time. I asked for a different doctor to call me sooner and I was told this was not possible. So I am expected to wait over 2 weeks to be told what’s going on and any treatment or further tests that are required is also being delayed. Completely unacceptable service!
Visited July 2022
Courtside Surgery has not yet replied.
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