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Craven Cmht

Skipton General Hospital, Keighley Road, Skipton, North Yorkshire, BD23 2RJ

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Reviews

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  1. Review titled Feel abandoned

    Rated 1 star out of 5

    by Lee Emberson - Posted on 25 May 2023

    I've been through hell the last few months and trying to get help through first response has been awful. I eventually received an assessment at home and was told to wait for some help once the referral could me made. Several weeks later and still no contact so I had to reach out for private help. My GP has been dismayed by inability to get through to First Response for help for me from Ihtt. Shr now tells me that CMHT have met and closed my case due to my receiving private help. They didn't even have the decency to call or send me a copy of thr letter. I have been waiting and they've just cancelled my help. This whole experience has been sold destroying and traumatic. If it hadn't been for my husband and go I don't feel I would vd here today. First response, CMHT, Ihtt and all the other so called agencies are not fit for purpose and failing in their duty of care. It's appalling. Lives will be lost.

    Visited April 2023

    Report as unsuitable

    Review titled Craven Cmht

    Replied on 05 June 2023

    Dear Lee thank you very much for leaving your feedback for us. I am very sorry to read about the difficulties you have had accessing the First Response Service and then in getting an assessment for your mental health. Without being able to review your situation in detail, I am unable to explain what has gone on and I am sorry that I can't resolve this for you straight away. I would encourage you to contact our Patient Advice and Complaints team who will be able to look into your concerns in much more detail and ensure that any learning is identified and any changes that are needed take place. If you would like to get in touch with the team you can do this by: a. Telephone: 01274 251440 – (Messages can be left on the answering machine and will be answered within three working days) b. Text Relay: We support this service. Please dial the prefix 18002 to contact us using this service) c. Email: advice.complaints@bdct.nhs.uk Once again, my thanks for highlighting this issue to us, and my apologies for your experience. Kind regards Beverley Fearnley, Deputy Director of Patient Safety, Compliance and Risk

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