Cricket Green Medical Practice
75-79 Miles Road, Mitcham, Surrey, CR4 3DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clean, Accessible, parking outside but
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2024
Generally receptionists and doctors are good, but the recent doctor has not taken things seriously and said I just had congestion, when really I know it felt like a chest infection. 1 week later I went to the pharmacy as symptoms worsened, and they gave me antibiotics at the pharmacy, and it has managed to clear it up very quickly. Generally staff and reception are friendly, but I was misinformed that a medical history form would take a few days to fill in, i contacted them back to find out a week later, if it was filled out. They said it can take up to a month to fill out, and cost £60. It can be quite tricky to get a appointment, but generally. The practise is clean, free parking outside on the public road, and have not waited for more than 10/15mins when I have turned up to my appointment.
Visited October 2024
Cricket Green Medical Practice has not yet replied.
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Review titled Excellent nurse
Rated 5 stars out of 5
by Rebecca - Posted on 06 August 2024
I had my smear test on 06/08/2024 I was made to feel welcome and comfortable the entire time. Procedure was painless and professional Amazing friendly kind nurse who cares about her patients She is an asset to the NHS
Visited August 2024
Cricket Green Medical Practice has not yet replied.
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Review titled Website Access recurring issues
Rated 3 stars out of 5
by Anonymous - Posted on 18 March 2024
The issue I have is I do not appear to be able to log into the website to book an appointment or request repeat prescription.Was fine with old system online. This was never a problem previously. Last week Wed 13 March , the Amina system would not accept my details and said they would contact GP surgery to verify. This still has not happened 4 days later. Tried calling and kept on hold for ages.Very frustrating having to walk to the surgery to book an appt or put in prescription request. Please can someone contact me.
Visited March 2024
Cricket Green Medical Practice has not yet replied.
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Review titled Not able to get correct information
Rated 1 star out of 5
by Rakesh Patel - Posted on 06 November 2023
Not able to speak to the GP when requested giving misleading advice from receptionist and patient has to suffer the consequences of the bad experience and service received!
Visited November 2023
Cricket Green Medical Practice has not yet replied.
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Review titled Disgraceful service
Rated 1 star out of 5
by Tina Taylor - Posted on 27 October 2023
Elderly grandparent of 36 year old with severe special needs rang for appointment for grandchild (for whom they are cater for) at 8 am at Cricket Green Medical Practice which is 2 minutes from home and has been sent to another practice tomorrow evening 2 bus journey, 2 vulnerable adults and leaving another very vulnerable elderly person at home. Have been with this surgery for a number of years.
Visited October 2023
Cricket Green Medical Practice has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Martha Cholij - Posted on 10 May 2024
Before I had many of issues regarding to made an appointments but now is so much better and easier to get an appointment made my life easier.
Visited October 2023
Cricket Green Medical Practice has not yet replied.
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Review titled Computer software of website not good standard.
Rated 4 stars out of 5
by J S Dorsett - Posted on 23 June 2023
It's frustrating using the website. Previously it worked, but quite recently I signed up for 'Anima', but its' software does not seem to perform- amateurish quality. Also, is no facility to type messages to anyone at Cricket Green Medical Practice Surgery. Receptionists several times, their email addresses are not to be used for typed messages- a bit strange.
Visited June 2023
Cricket Green Medical Practice has not yet replied.
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Review titled Good medical staff, everything else poor
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2023
On the whole I have had good experiences with the medical staff. I've always found the reception team to be fairly cold and unhelpful (over 10 years). The move to the various online booking systems over the last couple of years has just been painful and it is not a good experience for patients. Once you've submitted a request it tends to be fine and I've always been contacted relatively quickly... But getting a request submitted is the issue. Often they shut the system down for the day within an hour of it opening so you have a very small window of opportunity first thing in the morning which of course co-incides with commuting to work, doing school runs etc so does not work for a lot of people. Once in the system, it's clunky and often the drop down menus do not contain what you are contacting them about which is frustrating. My experience of phoning (which you can only do for certain things like children's appointments), you can be on hold for a very long time. I suspect its symptomatic of general underfunding of the NHS but getting booked in and contacting the clinic is not a good experience whatsoever.
Visited June 2023
Cricket Green Medical Practice has not yet replied.
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