Crombie House
36 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not fit fit purpose
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
My daughter is a patient at Crombie House, she has always attended appointments and taken her medication. She has complex issues but manages extremely well. She would however managed even better if a) Crombie House answered and returned phone calls b) agreed to share prescription requests with patients GPs c) Didn’t leave patients without medication for 4 days because staff were off sick and apparently they do not cover for each other d) Reception staff didn’t refuse patients the opportunity to speak to nursing staff e) Did their job effectively- eg provide a safe, efficient service for often vunerable people
Visited May 2024
Crombie House has not yet replied.
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Review titled Very poor administration capabilities
Rated 1 star out of 5
by J K Grisdale - Posted on 11 January 2024
My PDoc is great, but when I comes to communicating with the admin/reception I have experienced that they are woefully negligent (that's when they decided to turn on their phone lines from closed to available) I have requested on four separate occasions in the past month for them to notify my GP surgery on my change in medication. The Past three phone calls Crombie House admin have lied to me saying it has been sent though to the surgery in the proper manner, luckily my GPs are very understanding and keep checking correspondence because they know how distressing it is for me to be off antipsychotics for 3 weeks, but they can't do anything.
Visited December 2023
Crombie House has not yet replied.
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Review titled Extremely Disappointing
Rated 1 star out of 5
by Ollie G - Posted on 06 November 2023
Been in secondary care at Crombie house for over 1 year. The level of support and service given has been quite extremely disappinting. Despite multiple requests that medications are not working more specialist treatment is needed, was prompted to keep trying medication (despite already doing so over the last 10 years). They were prompted to please stop and they continue. They also severely delayed sending and have given completely inaccurate (and severely late, by over 2 months) reports to GP. This only compounds the existing issues and am significantly worse than when entered the practise. I understand that NHS services are stretched thin, but the treatment received has been extremely below adequate.
Visited October 2023
Review titled Crombie House
Replied on 10 November 2023
Thank you for taking the time to share your experience. Feedback from service users is incredibly important in helping the NHS understand what works well and where we need to be better. Posts on NHS Choices are anonymous so we cannot contact you directly. Your comments have been shared with the Crombie House team. Do please contact them so they can discuss your situation further. Ask to speak to the manager. Or, you can contact our PALS and Complaints team to talk in more detail about the impasse you are experiencing: https://www.elft.nhs.uk/contact-us/complaints-comments-suggestions Thank you once again. Hope we can find a way forward
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Review titled You Saved My Life
Rated 5 stars out of 5
by Maurice - Posted on 17 January 2023
I’ve been under the care of my psychiatrist for nine years and I can quite honestly say that I would not be alive today if I hadn’t of had my Doctors kindness, support and care. When things were difficult my psychiatrist was always there for me to help and support me through sometimes dangerous and scary moments but I’m still here so thank you to the fantastic team at Crombie House
Visited January 2023
Review titled Crombie House
Replied on 30 January 2023
Thank you for taking the time to post your comment. Your words will mean so much to the team at Crombie House. So glad that you have found them supportive and there for you during difficult times. We will make sure your message is passed onto them. Hope you continue to make good progress. We wish you well going forward.
Provided by Care opinion
Information supplied by East London NHS Foundation Trust