Croydon Talking Therapies
The Admin Building, Bethlem Royal Hospital, Monks Orchard Road, Beckenham, Kent, BR3 3BXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Croydon Talking Therapies.
Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Samantha Ellis - Posted on 09 November 2023
This service has changed my life. I struggled for 40+ years trying to process the reasons for my childhood trauma and abuse. Having received EMDR during these sessions, plus some CBT, had such an impact on my mental health. I'm more confident, less anxious and happier! I'd recommend this to anyone who has C-PTSD. Thank you for a great service and an amazing Therapist.
Visited November 2023
Review titled Croydon Talking Therapies
Replied on 13 November 2023
Dear Samantha, Thank you for writing about how Croydon Talking Therapies has changed your life and for your recommendation of the service to others. Your comment will be sent to the service for their feedback
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Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
I had heard of CBT and had a very limited understanding of what it entailed. However, my experience was very enlightening and positive. It challenged me in ways I had not expected, particularly with some of the testing exercises and helped me to understand the benefits of exposure and confronting your fears, anxieties and worries.
Visited November 2023
Review titled Croydon Talking Therapies
Replied on 05 April 2024
Dear Patient, Thank you for sharing your experience of Croydon Talking Therapies. Your comment will be passed to the service for their feedback.
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Review titled Feel good about yourself
Rated 5 stars out of 5
by Daniel Fisher - Posted on 07 November 2023
Talking Therapies taught me no matter how overwhelming your to do list is, A little each day will get you there eventually, and make you feel better.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 13 November 2023
Dear Daniel, Thank you for this reflection on what you have gained from Croydon Talking Therapies. This comment will be passed to the service for their feedback.
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Review titled Great short-term service
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2024
My therapist helped me deal with my low mood & anxiety by understanding my struggles/symptoms and then recommending techniques to help manage them. The therapy felt quite tailored, with each session allowing time to add any ad-hoc items to the agenda, and my therapist genuinely checked that I understood and was benefiting from the techniques.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 11 January 2024
Dear Patient, Thank you for making this comment about the service and how your therapist assisted you. This will be passed to the service for their feedback.
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Review titled Supportive & Transformative
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Before contacting croydon talking therapies I was really struggling and had no idea how to improve my situation. The sessions with my therapist were so supportive: enabling me to get a clearer picture of the nature of my struggles, and providing me with tools & techniques that have been really transformative. I feel in a very different place now, and much more equipped to look to the future with some hope. Thank you!
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 01 November 2023
Dear Patient, thank you for writing to say you now feel like you are in a different place following contacting Croydon Talking Therapies. Your thanks will be passed to the service along with your feedback.
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Review titled Please reach out and get help
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
This service is run really well. All issues are taken seriously from the initial reaching out to deciding the best way forward to undertaking therapy. Mostly well-organised and the therapist knows their stuff. Thank you.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 13 November 2023
Dear Patient, Thank you for sharing your observations about Croydon Talking Therapies. This comment will be passed to the service for their feedback
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Review titled Some good some bad
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2023
Honestly, I was a bit disappointed with my experience. It feels like this service is more useful for people who are dealing with mild mental health issues, as they teach you about how to 'work your mind' as per say, to help recover. However, they fail to actually adapt to your individual needs. In therapy, I feel you should have time to talk about your issues and the therapist / clinician should respond accordingly to the issues. It felt like they didn't actually understand what's going on for me, and instead were just reading 'cbt' out of a pdf. I could have obtained all this knowledge from literally reading the pdf they've sent me. It just doesn't feel right. It feels like having therapy with a robot, rather than an actual human being listening and responding accordingly. Private therapy was much better if you can afford it. I'm just being honest. If your problems are moderate or severe you should try to go private. If it's a mild blip in life and you need a helping hand up, this service will probably help.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 14 November 2023
Dear Patient. Thank you for leaving this feedback and view about your experience of Croydon Talking Therapies. This will be sent to the service for their feedback.
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Review titled Difficult experience. Practical help eventually forthcoming.
Rated 3 stars out of 5
by Andrew - Posted on 26 October 2023
A difficult and at times I felt inappropriate initial assessment. Despite this I felt the therapist assigned to me eventually offered practical support to find me some potential help to address my needs after I had tried so hard to get help through my own attempts and each time received no response. An invaluable contribution to my ongoing welfare was made by my therapist by the end of our exchanges.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 01 November 2023
Dear Andrew. thank you for giving this review letting the service know there were some initial difficulties your therapist offered practical support to address your needs. This will be passed to the service for their feedback.
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Review titled Great experience at Croydon Talking Therapies
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
I recently had a session of CBT at Croydon Talking Therapies and found it very beneficial and helpful for my general mental health. My therapist was kind, caring and also extremely professional in terms of knowing exactly how to handle and advise on my own particular situation and help me with tools geared specifically to my needs. She was flexible and understanding when this was needed, warm and easy to talk to at all times. I looked forward to our sessions and felt that I benefited hugely from them.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 13 November 2023
Dear Patient, Thank you for reporting how beneficial and helpful Croydon Talking Therapies sessions have been. This comment will be passed to the service for their feedback.
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Review titled Utterly helpful
Rated 5 stars out of 5
by Sez - Posted on 17 November 2023
I want to say how incredibly helpful I found this experience. At the a time when I felt truly helpless and in a very dark place mentally, talking therapy was exactly the programs I needed and I cannot thank them enough. Talking therapy helped me overcome a very tough time and empowered me with tools that has not only helped me overcome what I was going through but improved my daily relationship with the ones I love. Talking therapy showed me a path forward and helped me feel strong enough to keep going. I am forever grateful. Please don’t stop this program. It’s meant the world to me.
Visited October 2023
Review titled Croydon Talking Therapies
Replied on 07 December 2023
Dear Sez, Thank you for writing about how Talking therapy helped you overcome what you were going through. Your comment will be forwarded to the service for their feedback.
Information supplied by South London and Maudsley NHS Foundation Trust