Cygnet House
Old College Court, Priory Street, Ware, SG12 0DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling Service
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2025
I’ve been under the care of Cygnet House since my late teens. This latest mess has finally snapped my mind. I was told I could no longer get my prescription directly from them, had to go through GP instead. However, due to it taking 9 Months for Cygnet House to type and send an appointment summary letter to my GP, it caused issues that I had to deal with myself. Running between Cygnet and my GP surgery for about a week. Because of the letter, the prescription i was given by the GP was incorrect, out of date by 9 months, the wrong doses. The most recent letter was from October, that was the correct letter. Taking 9 months to send a massively out of date summary with the incorrect medications meant the GP believed that the out of date letter was the most recent (this isn’t the GP’s fault by any means), and Cygnet could not give me a reason why it took them so long to write a letter that should have been done months before, and thereby messing up the chronology of information the GP had. Shocking mess up, and once again I was left to try and fix their mistakes. And that’s not including the agonising wait I’ve had for a support worker which I am now losing hope of ever happening. I am afraid for myself. And I will never trust these liars again.
Visited December 2024
Review titled Cygnet House
Replied on 20 January 2025
I was sorry to read of your poor experience from our services at Cygnet House. We would like to investigate what happened with your prescriptions and letter to your GP and ask that you contact our Patient Advice and Liaison Service at hpft.pals@nhs.net. Thank you for taking the time to give us feedback. Experience Team
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Review titled Horrifyingly terrible service
by Anonymous - Posted on 05 December 2024
After being with Cygnet house for 2 weeks every appointment has been cancelled after me arriving causing me to pay for a 2 hour parking ticket just to be told the ‘therapist’ is off sick or is at an emergency. This should not be allowed and I cannot emphasise enough how detrimental this incompetence is to my mental health. Refrain from using this ‘service’ at all costs, it’s a pathetic joke.
Visited November 2024
Review titled Cygnet House
Replied on 05 December 2024
Thank you for leaving a comment and I am sorry that you have had a poor experience. Could you please contact the Patient Advice and Liaison Service on 01707 253916 or email hpft.pals@nhs.net so that we can investigate your concerns.
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Review titled Dangerous - Should be investigated
by Anonymous - Posted on 20 September 2024
I have been under the care of Cygnet house for 6 months now and I dread continuing but have no choice. My entire experience has been miserable and made my mental health issues worse. I had been referred back to them for extra help due to deterioration in my mental health condition requiring further assistance and a medication review. The entire process has been a nightmare and honestly now am not only mentally unwell but had to battle being physically unwell as a result. I have had appointments cancelled and prescriptions lost, been forgotten about multiple times (this admitted to me) and lied to constantly either on purpose or through sheer incompetence. They have failed to update my records with my GP surgery for 3 months so even they cannot help now and my medication is a mess. If you are referred to Cygnet House, I hope you have a wonderful support system as you will need it. Never have I had such little hope for getting well.
Visited September 2024
Review titled Cygnet House
Replied on 23 September 2024
I am sorry to hear of your experience of Cygnet House and in order to help you further ask that you contact our Patient Advice and Liaison Service on 01707 253916 or email hpft.pals@nhs.net We will then be able to investigate and support you. Experience Team
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Review titled Dangerous Service
by Anonymous - Posted on 16 August 2024
I have been under this service for many years now. The lack of care is shocking, a mockery of everyone who seeks their help. Unstable staffing means you rarely see the same person for a consistent amount of time. My most recent appointment I was told I’d be considered for discharge by a psychiatrist who has only seen me on one occasion before this. The appointment wasn’t a proper appointment. Prescribed my meds without asking if I’m getting on well with them. The lack of knowledge of autism and mental illness is deplorable. And now I am fearing discharge when it is the most unsafe and reckless decision that could be made. It doesn’t matter what you say, you’ll be ignored.
Visited August 2024
Review titled Cygnet House
Replied on 16 August 2024
Thank you for your feedback, I was sorry to read of your experience of care at Cygnet House. In order for us to investigate fully please contact our Patient Advice and Liaison Service at hpft.pals@nhs.net Experience Team
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Review titled Bad for Deaf peoples.
Rated 1 star out of 5
by KELLIE KEYS - Posted on 20 August 2024
Why Why is it on answer phone as i am deaf i use signvideo due they say will call back but it still wont work due we are deaf and we cant hear the phone. this needs to be sorted. not faif for the deaf. we need the help for deaf peoples .
Visited August 2024
Review titled Cygnet House
Replied on 20 August 2024
Dear Kellie Thank you for your feedback and I am sorry that you are having difficulties communicating with us. I have spoken to the Team Leader at Cygnet House who is going to email you and ask you about your communication preferences. Thank you for getting in touch and please contact the Patient Advice and Liaison Service hpft.pals@nhs.net if you have any further queries or concerns. Experience Team
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Review titled Needs to be closed down
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
Having been rereferred here again by my gp. I think this service seriously needs to be closed down. It’s dangerous. On Both occasions that I have tried to access this service my Mh has been made worse. On both times the initial assessment was completed the letter sent to my drs that I received a copy of contained so many lies and was full of very inaccurate information as to what i told them. And some of it was quite dangerous in what they had stated compared to the truth. Ie. when i had told them about My conditions in my family history they stated a totally different family member in the letter. The most recent time I was shocked that on arrival of my appointment the room I was led into was not fit to be classed as fit for purpose especially in a medical capacity. It was a total mess. Loads of Messy Stacks of chairs piled up at one end, computer not even turned on, loads of papers strewn around the room. Not to mention that in the waiting room they had a timetable of upcoming groups etc they offered and they were at least 12 months out of date. Since my initial assessment I have been made a further appointment with who I am told is one of their psychiatrists but i now have a long wait until then. No support being offered to me of any type in the meantime. Unfortunately I was told by my drs this service is the one that all Hertfordshire Mh patients are being referred to. So I have no choice but go via them. I feel totally stuck
Visited July 2024
Review titled Cygnet House
Replied on 05 August 2024
Thank you for providing feedback about our service. Your comments about the meeting rooms and out of date information in the waiting room will be passed to the team to action. We would like to resolve your other concerns regarding your assessment and ask that you contact our Patient Advice and Liaison Service by calling 01707 253916 or emailing hpft.pals@nhs.net
Information supplied by Hertfordshire Partnership University NHS Foundation Trust