Dermatology Services
Litchdon House, Landkey Road, Barnstaple, Devon, EX32 9LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disappointing
Rated 1 star out of 5
by Gary Parsons - Posted on 07 May 2024
I had an appointment today at 10.30am which had been booked for 6 months . I had to get permission from work to get time off to attend . I arrived about 10.25 and put one hour on the car parking . At 11.00am I asked the lady in charge of the appointments roughly how much longer it would be and explained about work and my car park ticket running out . She said she didn’t know , I asked again at 11.10am and was given the same answer so I had to leave .I was treat terrible and how on earth can an outpatient department be running so far behind so early in the day , goodness knows how far behind they would be as the day went on. This is a shocking way to treat patients and I am now left without any medical help for my condition but I’m sure they don’t really care or else I wouldn’t be in this position. This has nothing to do with poor NHS or anything like that it is down to bad time management by the powers that be and might I suggest that they leave longer times in between appointments, it’s not rocket science .
Visited May 2024
Review titled Dermatology Services
Replied on 13 August 2024
Thank you for your feedback that you have left on the Litchdon House Dermatology page. We are sorry to hear about your experience but we wonder if this review is related to another outpatient dept at the hospital as Litchdon House Dermatology dept is in Newport and does not have a pay and display carpark. If you wish to add your review to whichever hospital site you attended they will be able to view it or you could contact the hospitals Patient Advice and Liaison Service Team (PALS) to give feedback to them. Dermatology Manager Litchdon House
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Review titled 2x punch biopsies of the scalp
Rated 5 stars out of 5
by Nadeen - Posted on 31 March 2024
i was seen by Dr L****, he was very pleasant and talked me through what the procedure and help to ease my nerves as he sensed my anxiety. He also kept talking to me and asking questions through the procedure which was a good distraction. Dr L*** was assisted by Health Care Assistant R***, who was also very helpful and kind and also helped to put me at ease.
Visited March 2024
Review titled Dermatology Services
Replied on 13 August 2024
Thank you for taking the time to give such positive feedback, I will pass this on to the staff who always appreciate receiving feedback. Dermatology Manager
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Review titled Very little care given
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
I’d waited 3 years for my dermatology referral, to be moved to a private clinic funded by the NHS. The dermatologist I saw had no sympathy for me at all, was not polite and gave me little information on the medications she’d prescribed me. I had so much I wanted to discuss as I’d waited so long for the appointment but felt rushed out, and now will have to speak to my GP about a referral elsewhere.
Visited September 2023
Review titled Dermatology Services
Replied on 29 September 2023
Dear Patient Thank you for your feedback. I am sorry to hear your recent appointment did not give you the answers and support you wanted. Due to the anonymous nature of how feedback is left I am unable to provide a detailed response, however if you would like us to look into the issues you raise please do contact our PALS teams who will be able to advise on next steps. Details of how to contact the PALS team can be found here: [https://www.royaldevon.nhs.uk/patients-visitors/patient-advice-and-liaison-service-pals/](https://www.royaldevon.nhs.uk/patients-visitors/patient-advice-and-liaison-service-pals/) Thank you once again for taking the time to leave feedback. Kind regards Lisa
Provided by Care opinion
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Review titled Bad booking system
Rated 2 stars out of 5
by Thomas Secco - Posted on 08 August 2023
I was referred at the end of May and booked for an appointment on 11th august. 3 days before the appointment i received a text that my appointment has moved to November 3rd. This was because of overbooking. Now i have to wait an additional 3 months before being seen as all appointments that were still available in september/october and now fully booked
Visited August 2023
Review titled Dermatology Services
Replied on 22 August 2023
Dear Patient Thank you for taking the time to leave feedback and I am sorry to hear that you experienced issues with your appointment. We will pass your comments on to the manager of the outpatient booking service. If you are able to give us any more information regarding the service this relates to this would be helpful to improve our services. You can do this via rduh.patientexperience@nhs.net quoting reference 1102919. Kind regards Lisa Patient Experience Lead
Provided by Care opinion
Information supplied by Northern Devon Healthcare NHS Trust