Dragon Square Community Unit
1 Dragon Square, Chesterton, Newcastle, Staffordshire, ST5 7HLContact details and opening times
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Review titled Ineffective cancellation
Rated 3 stars out of 5
by Anita Thomas - Posted on 16 October 2024
I attended with my grandson today after a long wait to be informed the appointment had been cancelled via a telephon voice message 8 days previous. My daughter in law checked and she had received a voice mail with unidentified number so had not listened to it. It would have been helpful to have received a text message or cancellation letter as the service could not verify that we had received the cancellation. We are now left wondering when the next appointment will be as an alternative has not been arranged. It leaves us feeling hopeless that our grandson will not get the service he needs to help him to integrate back into education and reach his aspirations
Visited October 2024
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Information supplied by North Staffordshire Combined Healthcare NHS Trust